Service Delivery Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceDelivery Full time $85,607 - $97,990

Job Description

As a Service Delivery Manager, you will actively manage people, performance and the quality of the service delivered by customer-facing teams. This role requires considerable experience managing staff in a dynamic environment and a record of working collaboratively across business units to achieve service delivery outcomes.

Key Responsibilities

  • Contributing to an integrated service delivery culture that supports innovation and continuous improvement.
  • Maintaining close working relationships with local business units to drive effective stakeholder engagement and collaboration.
  • Developing and cross-skilling of people in support of resource planning and learning needs.
  • Staying up-to-date with business development and new products to inform strategic decisions.
  • Supporting the executive team by highlighting operational risks and areas for improvement.

Career Opportunities

Careers as a public servant offer limitless opportunities for growth and development. With over 16,000 civilians employed Australia-wide, there are diverse and unique careers across our internal groups and agencies.

Requirements

  • Demonstrated experience in team management in a customer service or service delivery environment.
  • Ability to think critically, identify issues, and deliver continuous improvement activities.
  • Highly developed communication, organisation, and negotiation skills.
  • Exceptional stakeholder engagement and liaison skills.
  • Experience in working collaboratively across large and dispersed teams.
  • Ability to influence the delivery of organisational change in a positive manner.

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