
Service Delivery Career Starter
2 weeks ago
About the Role
As a Service Delivery Controller, you have the opportunity to launch your career in the rail industry.
You will be trained to monitor, manage, and deliver services, working within a team to ensure all our services run safely on time and efficiently.
This position suits an individual with a 'Can Do' attitude who is willing to learn how the Rail Industry operates while working in a fast-paced environment.
As a casual role, you must have flexibility to work rotating 12hr shifts including day and night shifts along with weekends for the first couple of months, then move into a casual roster working ad hoc shifts and assisting with leave coverage.
Key Responsibilities Include:
- Acting as the first point of contact for stakeholders across operations
- Entering detailed data into transport management systems
- Directing crew movement to minimize travel and delay services
- Identifying incidents and managing disruptions to return to plan
- Providing exceptional customer service and building strong relationships
About You
We seek candidates with a positive outlook, eager to absorb comprehensive training and knowledge to launch their careers.
Ideal applicants are acknowledged team players with a solid customer-focused background and thrive in a challenging setting.
They possess creative problem-solving skills, effective communication, and the ability to operate in a team.
Requirements:
- Flexibility to work rotating shifts
- Excellent communication skills
- Intermediate computer skills, preferably in transport systems
- Ability to operate effectively in a team
- Confidence to review and assess information to make decisions
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