Guest Service Supervisor

**Company Description**
With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Nestled on the shores of Corrigans Beach just minutes from Batemans Bay, NRMA Batemans Bay Holiday Resort offers a vibrant and welcoming environment for guests and staff alike. With beachfront access, swimming pool, mini golf, and a family-friendly atmosphere, the resort is a popular destination for weekenders and holidaymakers. Whether it's glamping by the dunes or relaxing by the pool, the resort delivers unforgettable coastal experiences—making it a fantastic place to work and grow in hospitality
**Job Description** What you will do**:
Reporting to the Resort Manager, you ensure the highest possible standard of Guest Services in the Front Office department. You will settle into our lead departmental structure and assist in providing direction and support to the Front Office team. This is a full-time opportunity. You will be available to work shifts across a 7-day roster, and shifts times will be allocated within the hours of 8am - 6pm.

You will also:

- Ensure that all administrative/front office duties are carried out with the highest possible standards of efficiency and professionalism, aligned with company policy.
- Assist the Resort Manager, to ensure your team are supported, by providing up-to-date knowledge of all accommodation categories, whilst driving a positive and inspiring work culture.
- Evaluate guest satisfaction levels with a focus on continuous improvement with a strong focus on customer experience.
- Ensure that individual guests and groups are welcomed warmly, greeted by name where possible, and are efficiently checked-in and checked-out.
- Assist guests with special requests, general information, transportation, event tickets, restaurant and tour reservations and other reasonable requests.
- Share responsiblities of the afterhours phone with the Resort Manager

**What you will bring**:

- Demonstrated experience (minimum 2 years) in a Reception/Front Office position in a Hotel/Resort, Customer Service or Tourist Park environment.
- Relevant hotel/Park experience within the front office environment, including areas of Reception, Switchboard and reservations.
- Previous experience with front office computer and Reservations systems is desirable.
- Outstanding guest service skills - you are welcoming and adaptable. No challenge or request is too small
- You wear your uniform with pride - you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests
- An understanding of rostering (systems) is desirable but not mandatory

**What's in it for you?**

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you
- Progressive flexibility and well-being benefits to balance all of life's priorities
- Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Employee referral program where you may be eligible for a referral bonus of up to $2,000
- Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

**Know you belong**: