Guest Service Agent

1 day ago

Australia Hotel Grand Chancellor Brisbane Full time

Situated on the highest point in Brisbane's Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience.
- Hotel Grand Chancellor Brisbane is currently looking for a casual Guest Service Agent to join our front office team.

**DUTIES INCLUDE**:

- Greet and welcome all guests.
- Guest registration to include check in/out.
- Handle guest queries and complaints.
- Liaise closely with all departments in the Hotel, particularly Housekeeping and Food & Beverage.
- Assist with after hours Reservation enquiries.
- Report guest complaints and initiate solution following empowerment guidelines
- Liaise with Housekeeping regarding early departures, extension or late checkouts.
- Deliver guest amenities.
- Provide guests with an accurate and efficient checkout ensuring hospitality standards are followed.
- Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported.

**REQUIREMENTS**:

- Experience working in a similar environment for minimum 6 months.
- Excellent computer skills
- Excellent presentation and communication skills.
- Friendly, personable and outgoing personality.
- Ability to work under pressure.
- Ability to communicate across different departments throughout the hotel.
- Committed to providing superior customer service.
- Must be able to work a variety of shifts including nights, weekends and public holidays.

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