Guest Service Ambassador

4 days ago

Australia beBeeHospitality Full time $50,000 - $70,000
Job Role: Guest Service Ambassador

Situated in the heart of Brisbane's vibrant Central Business District, our hotel is a 4.5-star property catering to both business and leisure travellers.

Our engaging blend of contemporary design, modern amenities, and exceptional hospitality is dedicated to delivering a perfect guest experience.

Key Responsibilities:

- Welcoming and greeting all guests with a smile.

- Efficiently managing guest registration, including check-in and check-out processes.

- Providing prompt assistance with guest queries and resolving any complaints in a professional manner.

- Collaborating closely with various departments within the hotel, particularly Housekeeping and Food & Beverage.

- Offering support with after-hours reservation enquiries.

- Reporting any guest concerns and implementing solutions in line with empowerment guidelines.

- Liaising with Housekeeping regarding early departures, extensions, or late checkouts.

- Delivering excellent guest services, including providing accurate and efficient checkouts that meet hospitality standards.

- Ensuring seamless transactions by balancing accounts at the end of each shift and maintaining accurate supporting documentation.

Requirements:

- At least 6 months of experience working in a similar environment.

- Excellent computer skills and proficiency in relevant software.

- Exceptional presentation and communication skills, with a friendly, personable, and outgoing personality.

- Ability to work under pressure and maintain composure in fast-paced situations.

- Strong ability to communicate across different departments within the hotel.

- Commitment to delivering outstanding customer service and building strong relationships with guests.

- Flexibility to work a variety of shifts, including nights, weekends, and public holidays.

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