Medical Receptionist

3 days ago

Sydney, New South Wales, Australia I-Med Full time

**Job Opportunity**: Dual role - Medical Receptionist/Contact Centre Agent ?
Are you a multitasking superstar with a passion for healthcare and exceptional customer service? Look no further We have an exciting opportunity for a Dual Role - Medical Receptionist/Contact Centre Agent to join our team at I-MED Radiology Hornsby with occassional travel to our Chatswood clinic. The position is a full time, permanent position with 7.5 hour shifts scheduled Monday - Friday between the core hours of 6:45am-9pm.

**About Us**:
I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.

**Role Overview**:
As a Dual Role - Medical Receptionist and Contact Centre Agent, you'll be the friendly face at our clinic reception desk and the voice on the other end of the phone. Your responsibilities will include:
**Medical Receptionist Duties**:

- Greet patients warmly and create a welcoming atmosphere.
- Efficiently manage appointment bookings, cancellations, and rescheduling.
- Handle patient inquiries, ensuring accurate information is provided.
- Maintain patient records and assist with administrative tasks.
- Collaborate with our clinical team to ensure smooth clinic operations.

**Contact Centre Agent Duties**:

- Answer incoming calls promptly and professionally.
- Assist patients with general inquiries, appointment confirmations, and follow-ups.
- Provide empathetic support and guidance during phone interactions.
- Document call details accurately in our system.
- Collaborate with other contact centre agents to meet service level targets.

**Qualifications and Skills**:

- Excellent communication skills (both verbal and written).
- Ability to multitask effectively in a fast-paced environment.
- Prior experience in medical reception or call centre roles is advantageous.

**Desired Traits**:

- Empathy and patience when dealing with patients over the phone.
- Strong organizational skills to manage both reception and call centre responsibilities.
- Flexibility to adapt to changing priorities.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for growth within our expanding healthcare network.
- Supportive team environment.

Join our team and be part of something meaningful

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