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Medical Receptionist
2 weeks ago
Casual Receptionist – Vivant Medical Clinic, Sydney Olympic Park
About Us
Vivant Medical Clinic is a modern, community-focused practice located in the vibrant Sydney Olympic Park precinct. We pride ourselves on providing high-quality, patient-centred care across general practice, preventative health, chronic disease management, and allied health services. With a welcoming environment and a strong emphasis on professionalism, compassion, and efficiency, we are seeking a reliable and personable receptionist to join our growing team.
Role Overview
As the first point of contact for our patients, you will play a crucial role in delivering a warm and professional experience, both in person and over the phone. You will support the smooth running of the clinic through effective appointment management, communication with practitioners, and accurate administrative work. This position requires excellent interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment while maintaining a calm and friendly demeanour.
Key Responsibilities
- Greet patients and visitors with professionalism, empathy, and a welcoming attitude
- Answer and manage incoming calls, emails, and online enquiries promptly and courteously
- Schedule, confirm, and manage patient appointments using our clinical software (HotDoc & Best Practice)
- Process patient registrations, verify Medicare and insurance details, and manage billing transactions
- Maintain patient confidentiality and comply with all privacy and data protection requirements
- Liaise with doctors, nurses, and allied health practitioners to coordinate patient care efficiently
- Assist with scanning, filing, and maintaining accurate patient records
- Ensure the reception and waiting areas remain tidy, comfortable, and welcoming
- Support clinic operations with general administrative tasks as required
Skills & Experience
- Previous experience in a medical or allied health reception role (desirable but not essential)
- Strong communication skills, both verbal and written
- Proficiency with Microsoft Office and experience using medical software (Best Practice preferred)
- Ability to multitask, prioritise workloads, and work well under pressure
- High level of accuracy, organisation, and attention to detail
- A team player with a proactive and positive attitude
- Knowledge of Medicare billing processes is highly regarded
What We Offer
- A friendly, supportive, and professional work environment
- Ongoing training and development opportunities
- Flexible shifts to support work-life balance
- The opportunity to be part of a growing, respected medical practice in a thriving community hub
Location & Hours
- Based in Sydney Olympic Park, close to public transport and parking options
- Flexible part-time or full-time availability, including occasional Saturdays
How to Apply
If you are motivated, compassionate, and passionate about providing exceptional patient service, we would love to hear from you. Please send your CV and a brief cover letter outlining your relevant experience to with the subject line "Receptionist Application – Vivant Medical Clinic."
