Customer Success Trainer

1 week ago

Sydney, New South Wales, Australia Big Fish Games, Inc. Full time

**Job Posting Title**:
Customer Success Trainer

**Summary**:
We're a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world's greatest gaming experience, every day

**What You'll Do**:
As a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).

You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management.

Some key responsibilities include:

- Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
- Develop structured training courses and supporting documentation
- Develop and maintain strong customer relationships
- Manage customer enquires and ensure all information is logged in Salesforce
- Assist with Operational Acceptance Testing (OAT) on new and existing products
- Work with sales on new bids and tenders
- Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
- Manage Client calls utilising our Call Management System (Salesforce)

**What We're Looking For**:

- You have Epic customer service skills
- A love for helping people and an appetite to learn
- Knowledge of Casino and/or club operational procedures and gaming knowledge is highly desired
- Advanced knowledge of Microsoft Word, Excel, and Power Point
- Experience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regarded
- Hands-on experience in the delivery of formal training programs
- Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
- Demonstrated ability to work collaboratively and with a team

**Why Aristocrat?**:
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities

**Our Values**:

- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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