Customer Success Trainer

This role can be located in Sydney or Newcastle.

You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will leverage your prior industry experience around the day-to-day operational activities of gaming venues, focusing on Gaming, Marketing, Membership, Cashflow, back of house procedures, and digital content management. You will be required to liaise and communicate with internal resolver groups and stakeholders as needed, with a mindset that enables you to analyze and prioritize issues and escalate when necessary. An optional on-call component is attached to this role.

• Provide on-site pre- and post-installation training and support for Aristocrat Venue Management Systems, Applications, and web-based products
• Develop structured training courses and supporting documentation as required
• Develop and maintain customer relationships
• Update call tickets with necessary information in line with service levels and escalate when appropriate to Senior Technicians or Management
• Provide input into the development of new products when required
• Assist with Operational Acceptance Testing (OAT) on new and existing products
• Collaborate with sales on new bids and tenders
• Work effectively with customers, product developers, support, and sales to provide innovative instructional solutions for effective product use
• Manage client calls using our Call Management System (Salesforce)
• Participate in and support the overall Customer Experience Strategy

What We're Looking For

• Excellent customer service skills
• A passion for helping people and a willingness to learn
• Formal training qualifications (e.g., Cert IV – desirable)
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint
• Experience in cashflow analysis within the gaming and casino industry or a strong understanding of financial analysis
• Extensive experience in the technology sector is desirable
• Knowledge of casino and/or club operational procedures is an advantage
• Hands-on experience delivering formal training programs
• Exceptional presentation, organizational, oral, and written communication skills, including training and procedural documentation writing
• Ability to work collaboratively across organizational areas
• Strong technical and interpersonal client-facing skills
• Proven experience in technical training, ideally within the gaming environment, focusing on cash-flow analysis and reconciliation procedures
• Willingness and ability to travel to customer sites for training

Company Summary

Aristocrat Interactive

Aristocrat Interactive is part of Aristocrat Leisure Limited (ASX:ALL), formed in 2024 from the merger of the Anaxi and NeoGames businesses. It is a leader in content and technology solutions for online Real Money Gaming (RMG), offering content, proprietary platforms, and value-added services across iLottery, iGaming, and Online Sports Betting.

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading creator of gaming content, delivering casino games, mobile games, and online real money games worldwide. Headquartered in Sydney, Australia, it operates in land-based gaming, social casino, and online RMG sectors, with over 8,500 employees globally, driven by the mission to bring joy through play.

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

Up to 25%

Additional Information

Depending on the role, registration with the Nevada Gaming Control Board (NGCB) or other jurisdictions may be required. We are unable to sponsor work visas; candidates must be authorized to work full-time in the location without sponsorship.