
Operations Manager
1 week ago
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Operations Manager
role at
hyfy Smart Hotels
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Operations Manager
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hyfy Smart Hotels
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HyFy Smart Hotels is Australia's first tech-enabled smart pod hotel brand designed for the modern traveler. We're seeking a hands-on
Operations Manager
to lead the final operational setup and ensure readiness for our flagship Melbourne CBD site, with a
soft opening scheduled for early 2026
.
This role requires strong project management skills, a solutions-focused mindset, and the ability to coordinate across technology, compliance, staffing, and stakeholder communication. Beyond launch, the Operations Manager will also be responsible for driving operational excellence, ensuring guest satisfaction, and supporting the hotel's growth and long-term success.
About the Role
HyFy Smart Hotels is Australia's first tech-enabled smart pod hotel brand designed for the modern traveler. We're seeking a hands-on
Operations Manager
to lead the final operational setup and ensure readiness for our flagship Melbourne CBD site, with a
soft opening scheduled for early 2026
.
This role requires strong project management skills, a solutions-focused mindset, and the ability to coordinate across technology, compliance, staffing, and stakeholder communication. Beyond launch, the Operations Manager will also be responsible for driving operational excellence, ensuring guest satisfaction, and supporting the hotel's growth and long-term success.
Key Responsibilities
1. Pre-Opening Planning
Finalise SOPs for front office, housekeeping, guest services, and maintenance.
Ensure all operational checklists, timelines, and trackers are complete before opening.
Support planning of soft opening activities and dry runs.
Oversee OPEX/CapEx tracking, vendor coordination, and cost control for pre-opening deliverables.
2. Technology & Systems Integration
Oversee setup of PMS (
Mews
), CRM, and channel manager.
Coordinate integration with IoT pod systems, mobile check-in/out, and
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