Sims Control Room Operator

4 days ago

Perth, Western Australia Serco Full time

Monitor critical systems and ensure safety at Fiona Stanley Hospital
- Play a key role in incident response and security management
- Join a supportive team with a focus on service excellence

**SIMS Control Room Operator**

**Serco is a place where you can grow**
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Competitive salary and benefits package
- Opportunities for professional development and career progression
- Supportive and collaborative working environment
- Employee assistance programs for wellbeing and mental health
- Comprehensive training in safety and security operations
- Flexible working options and job stability in a government-backed role

**Make an impact at Serco**
As a SIMS Control Room Operator, you will be responsible for monitoring the Fiona Stanley Hospital site and managing various systems, including CCTV, intercoms, building management, and parking systems. You'll respond swiftly and professionally to incidents, ensuring the safety and security of staff, patients, and visitors. This full-time role requires high levels of attention to detail, initiative, and customer service to ensure efficient service delivery and incident management.

As a SIMS Control Room Operator in the Safety and Incident Management Services team, you'll make a positive impact by:

- Monitoring CCTV footage and escalating incidents as needed
- Managing daily operations of the Control Room, including coordinating work orders
- Responding to customer queries via phone or intercoms and deploying officers as necessary
- Monitoring system alarms and providing access control for critical areas
- Supporting the SIMS Team Leader in gathering evidence for incident reports and KPI disputes

**Serco is a place for you**
You are detail-oriented and thrive in fast-paced environments. You excel at multitasking and remain calm under pressure. Your strong communication skills and customer-focused approach will help ensure the safety and security of everyone at Fiona Stanley Hospital.

To be successful in this role you'll have:

- Excellent verbal and written communication skills
- Ability to maintain composure in high-pressure situations
- Strong attention to detail and a commitment to service excellence
- Experience in a similar role is desirable but not essential

As a fast-growing and successful global company, Serco's services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.
**Are you ready to do important work that really matters?**
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

**Impact a better future at Serco.

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