Hotel Receptionist

1 week ago

Brisbane, Queensland, Australia Sandcastles Mooloolaba Full time

**Key Responsibilities**:

- **Guest Reception**: Greet and check-in guests in a warm and friendly manner. Ensure guests feel welcome and valued.
- **Guest Services**: Address guest inquiries, assist with special requests, and resolve complaints in a timely and professional manner.
- **Check-out Process**: Handle guest check-outs, process payments, and provide receipts.
- **Reservations**: Manage hotel reservations, confirm bookings, and assist guests with room changes as needed.
- **Communication**: Coordinate with housekeeping and tradesmen to ensure all guests needs are met.
- **Administrative Tasks**: Maintain guest records, prepare reports, and handle cash and credit transactions.

**Qualifications**:

- Previous experience in a hospitality or customer service role preferred.
- Strong communication skills, both verbal and written.
- Ability to multitask and remain calm under pressure.
- Proficient in hotel management software or willingness to learn (training provided).
- A friendly, approachable, and professional demeanor.
- Weekend availability, specifically for Saturday shifts.

**Working Hours**:

- Saturday shift
- Additional shifts may be available during the week depending on hotel needs

**Job Type**: Casual

Pay: $38.70 - $43.31 per hour

**Experience**:

- Front desk: 1 year (required)

Work Authorisation:

- Australia (required)

**Location**:

- Mooloolaba, QLD 4557 (preferred)

Work Location: In person

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