Service Delivery Coordinator

2 weeks ago

Melbourne, Victoria, Australia Cmacgm Full time

Gain experience in international business from the biggest shipping line in Australia

We have 2 roles available, one is permanent full time and the other is a 12 month contract for maternity leave cover. Perfect situations depending on what you are looking for

**Culture & Benefits**:
We endeavour for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

As part of our Employee Experience offering, CMA CGM offers a number of perks including:
Flexible working options

Annual health checks for all employees

Study leave and study reimbursement

Discounted car parking at the DFO South Wharf

Novated car leasing

Social Club activities all year round

Discounts at selected food outlets

Discounted access to Push Fitness

Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

Jump Aboard for #betterways

**About the Role**:
Provide excellent customer care and assist customers with all import queries (arrival, trans-shipment, documentation, Customs, operational issues, etc)

Coordinate with both internal and external parties, including Australian Government entities to ensure smooth and compliant delivery of import cargo across all nominated ports and terminals

Perform change of destination, at customer's request

Coordinate with Operations, Vessel Planners and Transhipment Teams to meet deadlines

Manage invoice amendments based on audit requests

Ensure customer complaints are reported to the Import Desk Team Leader and or Import Desk Manager

**To be successful in this role, you will need**:
Completing of year 12 or equivalent or tertiary qualifications in relevant fields

1-3 years of experience in customer service roles

Customer oriented approach with excellent communications skills, both written and verbal

Problem-solving skills with the ability to foster relationships with customers

Able to multitask and work autonomously with minimum supervision

Please note that remote working in overseas locations are not considered.

**About Us**:
We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers.

If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you

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