Service Delivery Coordinator

5 days ago


Melbourne, Victoria, Australia beBeeService Full time $105,921 - $145,121
Job Description

The Department of Health is seeking a professional to oversee various service delivery activities.

This role will involve managing customer issues, reporting, and workspace support.

You will work closely with stakeholders to provide timely expert advice and lead by example in a rapidly changing environment.

Key Responsibilities:

  • Monitor service performance and make recommendations on prioritization and resourcing.
  • SUPPORT SERVICE DELIVERY ACTIVITIES BY UNDERSTANDING CUSTOMER ISSUES IMPACTING CLIENTS.
  • Manage and coordinate weekly, monthly, and annual reporting with key stakeholders.
  • Model behaviours and patterns in ticket management integral to continual improvement in service delivery.
  • Act as a key point of escalation for service issues and shape productive relationships across different customer groups.

The ideal candidate will possess excellent communication and interpersonal skills, representing the department on key committees and bodies.

Requirements:

  • Australian Citizenship or Permanent Residency or valid work permit/visa.
  • Demonstrated experience in service coordination and management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Mandatory Vaccination Policy applies to this position.



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