Guest Services Department Supervisor

1 week ago

Sydney, New South Wales, Australia 6 Head Full time

We pride ourselves on creating innovative hospitality concepts for discerning diners. Our success lies with our PEOPLE; it is through them that we continue to grow and lead the market in quality and service.

Located in the heart of Sydney CBD, 6 HEVD will be The Rocks' latest prestigious steakhouse that will be known for its commitment to providing customers with a journey over time through premium dining. Simple and honest food, inspired by seasonality.

**Responsibilities of the role include**:

- Allocate and monitor all reservations and manage the door during service periods
- Maximise seating times and allocations through multi tasking and great communication between the management team
- Responsible for processing financial transactions and closing procedures as per company standard
- Manage the function process end to end - exceptional communication skills both external and internal
- Work alongside the management and kitchen team to deliver a high level of customer service
- An understanding of up to date reservation systems and working with loyalty programs, vouchers and gift cards
- Impeccable presentation, grooming and communication standards
- Willingness to undergo further on the job training
- Flexible availability over a 7-day rotating roster, including nights, weekends and public holidays

You will be rewarded with:

- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team

We are looking for the exceptional applicants who are passionate about the hospitality industry and values being part of a supportive team. If you feel you are suitable for this role, please click "Apply"

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- Rotating roster

Supplementary Pay:

- Overtime pay
- Performance bonus
- Tips

Application Question(s):

- Salary Expectation?
- Which reservation systems have you used?

**Experience**:

- Guest Services Department supervisor: 1 year (required)

Work Authorisation:

- Australia (required)

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