Assistant Manager

About the role
The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.
As Assistant Manager within the Brisbane CED team, you will work closely with the Regional Manager and play an instrumental role in managing the QPT regional centre. Your focus will be on operational excellence, ensuring outstanding customer service and advancing QPT's services within the region.
Your day to day responsibilities include providing leadership, supporting financial management, mentoring staff, handling complex cases, representing QPT in legal proceedings, administering estates, contributing to recruitment and staff development and fostering a positive and inclusive work environment.
This is a temporary full-time opportunity based in Brisbane CBD. To learn more about this role, please download the role description.
About you
You are a collaborative leader with a background in financial administration, customer service and team management. Your demonstrated experience in team development, mentoring and dealing with difficult and highly complex case files, managing customer conflict, and responding adeptly to complaints, positions you as an invaluable asset to our team.
The following attributes are keys to your success in this role:

- A strong commitment to delivering exceptional customer service, handling public inquiries, and ensuring customer satisfaction
- Experienced in monitoring the performance of the team and provide guidance, mentoring and advice to staff on matters regarding their casework
- Previous experience participating in recruitment and selection processes for filling of office vacancies as well as assisting with training and development of staff
- Proficient in coordinating and administering office and trust accounts, preparing financial reports, and ensuring compliance with financial and audit requirements
- Ability to assist with developing new business opportunities to grow services in the region and undertake community engagement activities to market the services of the QPT to the local community
- Ability to model conduct that is culturally capable, inclusive, respectful, and ethical, contributing to a positive work environment

What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive cultures prioritising employee mental health and wellbeing

Interested in applying?
**Please provide the following information**:

- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent motivation and your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.