Customer Journey And Service Design Lead

Design and optimise personalised, multi-channel customer journeys that transform how we communicate with customers.The ideal candidate will partner cross-functionally to capture requirements, identify pain points and design optimised campaigns and journeys in Salesforce Marketing Cloud.Key responsibilities include:Build, test, and deploy complex...

Service Design Lead OpportunityAbout This Role:As a Service Design Lead, you will play a pivotal part in shaping the future of customer experiences. You will lead the discovery process for new products and services, translating complex challenges into meaningful end-to-end experiences for our customers.Responsibilities:Plan and execute discovery workshops...

About the roleAs ourSenior Service Designerin the Research & Service Design team, our purpose is to deeply understand people to inform and help the design of accessible, sustainable and seamless products, services and experiences for Australia Post customers.This is more of a design role than research focused.There may be opportunities for exploratory...

About the roleAs ourSenior Service Designerin the Research & Service Design team, our purpose is to deeply understand people to inform and help the design of accessible, sustainable and seamless products, services and experiences for Australia Post customers.This is more of a design role than research focused. There may be opportunities for exploratory...

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.**Your New...

About the RoleWe are seeking a skilled Customer Journey Experience Designer to collaborate with our cross-functional teams.The ideal candidate will design, build and optimize personalized customer journeys that enhance communication with customers.Key Responsibilities:Partner with stakeholders to capture requirements, identify pain points and design...

About usWith more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.We're more than just a bank with banking products. We change the lives...

Customer Engagement StrategistWe are seeking a highly skilled Customer Engagement Strategist to join our team.This role is at the heart of our customer engagement strategy using insight, creativity and technical know-how to build personalised, timely and relevant communications across digital channels.The key focus for this role is to deepen customer...

The RoleThis position oversees and optimizes customer journey progression from initial engagement to retention within a specific cohort.This role supports the Proposition Manager in executing proposition planning, driving customer satisfaction and loyalty throughout the customer journey.Additionally, the lead will leverage events and experiences to create...

Role OverviewWe are seeking a highly skilled CRM Manager to lead our program of work using Salesforce Marketing Cloud. The successful candidate will build highly personalized and relevant content at scale, driving 1-to-1 customer journeys.This is a key role in delivering our vision of powering a cleaner, smarter energy future for Australia and beyond. You...