Customer Journey Experience Designer

1 week ago

Melbourne, Victoria, Australia beBeecustomer Full time $120,000 - $145,000
About the Role

We are seeking a skilled Customer Journey Experience Designer to collaborate with our cross-functional teams.

The ideal candidate will design, build and optimize personalized customer journeys that enhance communication with customers.

Key Responsibilities:
  • Partner with stakeholders to capture requirements, identify pain points and design optimized campaigns in Salesforce Marketing Cloud.
  • Develop, test and deploy complex multi-channel customer journeys, including decision splits, A/B testing, reporting and optimization.
  • Host stakeholder workshops and ideation sessions to shape journey backlogs and explore new initiatives.
  • Manage the end-to-end delivery of campaigns – from design and build through to reporting and insights.
Required Skills and Qualifications:
  • Strong communication and consulting skills – ability to engage, influence and educate stakeholders at all levels.
  • 5+ years' experience in Salesforce Marketing Cloud journey design, build and optimization.
  • Experience gathering requirements and translating them into actionable campaigns and reporting packs.
  • Strong analytical and problem-solving skills, with an eye for detail and ability to think big picture.
  • Technical capability with tools such as SQL, Data Design, AMPscript, HTML/CSS or related platforms.
Benefits:
  • Flexible working and leave options.
  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period.
  • Learning and development opportunities to support your career interests.
  • Health and wellbeing support – access to Headspace and EAP program, wellness facilities, and more.
  • Share offers and insurance benefits.
  • Social activities, community give-back programs and paid volunteer days.
We Value Diversity and Inclusion:

We encourage applications from candidates with diverse backgrounds and lived experiences. If you require adjustments or support during the recruitment process, please contact us.

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