Customer Relations Consultant

7 days ago

Australia Subaru Full time

**About Us**

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

**What's the opportunity?**

An opportunity has arisen for a Customer Relations Consultant to join the team and provide a positive customer experience by being positive, helpful, knowledgeable and working with other departments within the business to find solutions to customers' needs and reaching a positive outcome for the customer as well as the business.

Further to the above the duties and responsibilities will include, but are not limited to, the following:

- Answering customer questions in relation to their concerns, creating case tickets and providing responses to customers in a timely manner as required
- Regular updating and maintenance of data in our CRM in compliance with correct data handling procedures

**Why join us?**
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with **additional days off** including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

**Who are we looking for?**

The right person will possess an eye for detail & a focus on customer service together with the following:

- Excellent customer service experience
- Conflict resolution skills a must
- Previous experience in an inbound call centre
- Previous experience in the Automotive Industry - preferred no essential
- Case Management experience a must

**Inclusion and Diversity**

**We're part of Inchcape**
By joining **Subaru Australia **you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

If you believe you have the skills, experience and motivation to succeed in this role, don't miss out on this awesome opportunity

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