Customer Retention Specialist

2 weeks ago

Adelaide, South Australia Teamviewer Full time

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.

With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don't wait - join the winning team and help us shape the future of remote connectivity.

**Job Description**:
This position will see you reach out to our existing customer base, and restate the value proposition of TeamViewer to customers who request to cancel or move to a lower subscription plan.

You can expect to perform the following tasks
- Re-establish and confirm customer needs
- Present solutions that may better meet the customers needs
- Help the retention team collect and analyse feedback from customers
- Assist with the development and implementation of appropriate retention strategies for various customer segments

**Qualifications**:
To be successful in this role, you will possess
- Excellent communication ability, in both written and verbal English
- Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges
- Strong oral and written fluency in English (any other APAC language is a bonus, such as Cantonese or Malaysian)
- Outstanding customer service and negotiation skills
- Proven experience resolving issues and proposing solutions
- Experience using Microsoft Dynamics CRM is advantageous

Additional Information
- Contract location is **Adelaide, Australia**:

- Modern CBD office, public transport friendly
- Hybrid working arrangement
- Quarterly team events and company-wide celebrations
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1 and Manchester United games
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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