Customer Retention Strategist

2 weeks ago

Adelaide, South Australia beBeeRetention Full time $80,000 - $100,000

As a key member of our customer success team, you will play a pivotal role in driving revenue growth by proactively managing customer relationships at the point of renewal.

This role is ideal for someone with exceptional communication skills, a customer-centric mindset, and a strong commercial acumen.

You will work closely with cross-functional teams to identify opportunities for upselling and cross-selling TeamViewer solutions that align with customers' evolving business needs.

In this role, you will have the opportunity to work on data-driven decision-making and support the design and roll-out of targeted retention strategies tailored to specific customer segments.

Key responsibilities include:

  • Re-establish and confirm customer needs
  • Conduct customer needs analysis and solution mapping
  • Support data-driven decision-making
  • Assist with strategy development and execution
  • Accurate CRM management

Responsibilities:

• Identify and capitalize on opportunities for upselling and cross-selling TeamViewer solutions

• Collaborate with cross-functional teams to drive business growth and customer satisfaction

• Analyze customer needs and develop targeted retention strategies

• Manage accurate customer records, renewal statuses, feedback, and activity notes in CRM tools

Requirements:

• Bachelor's degree in Business Administration or related field

• 2+ years of experience in customer-facing roles

• Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills

• Ability to work independently and collaboratively as part of a team

What We Offer:

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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