Fraud Officer

1 day ago

Melbourne, Victoria, Australia Defence Bank Full time

**Introduction**:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents.

**Description**:
The opportunity.

This position directly supports Defence Bank's purpose, and ensures that our members can count on us, by assisting the Head of Fraud in the minimisation of losses suffered to members and the bank as a consequence of fraudulent transactions.

Working on a 24/7 rotating roster, this specialist position is accountable for performing the following activities on an 'as required' basis throughout each shift, including but not limited to:

- Fraudulent Visa card transaction Investigations
- Raising chargeback requests
- Transaction Alert Monitoring
- ATM Investigations
- Transaction Verification
- Fraud Detection and minimization
- Visa Exception reports
- ATM/POS disputes
- ATM doubtful/overpayment claims
- Lost Stolen card reports.
- Compromised card notifications (Merchant)
- EFT traces, recalls and investigations
- BPAY traces, recalls and investigations
- NPP transaction monitoring
- NPP payment returns
- Scam investigation and advice to members

**Skills and Experiences**:
About you.

You will have at least 3 years' banking industry experience, with Fraud and investigations experience being preferred but not essential. You are proactive in demonstrating a strong customer and client focus in everything you do. You possess a high level of attention to detail and the ability to analyse and evaluate information in a logical and practical way, as well as strong communication skills allowing for effective interactions with various teams, members and stakeholders.

**Following skills and attributes are desirable**:

- Fraud detection, prevention, risk assessment, and investigation
- A high level of personal integrity & commitment to confidentiality & privacy principles
- Ability to manage a high volume of customer calls and scam alerts
- Awareness of online fraud behaviours and activities with a strong passion for fraud prevention
- Knowledge and understanding of banking procedures and controls, system controls and card operating systems.
- Tertiary qualifications or diploma in a relevant discipline (Fraud, Financial Crime or Risk/Business Management

We count on you. And you can count on us.

**We have a great range of employee benefits including**:

- Corporate wardrobe allowance.
- Ongoing professional development opportunities.
- Savings and discounts across our range of products and services.
- A "Thank you" day - each year our employees receive one additional day of paid leave.
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

  • Fraud Analyst

    4 days ago

    Melbourne, Victoria, Australia Agl Energy Full time

    Powering Australian Life.At AGL, we believe energy makes life better. That's why we're passionate about powering the way Australians live, work and move.Like you, we believe that the world is going through extraordinary challenges. We don't shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and...

  • Fraud Analyst

    6 days ago

    Melbourne, Victoria, Australia Easygo Full time $80,000 - $120,000 per year

    Do you have a passion for conducting research and monitoring transactions to ensure smooth and secure payment operations?If you answered YES, then Easygo has the next best opportunity for youWhat's in it for you?Dive into the world of fraud prevention here at Easygo, with a curious mind and a vigilant eye. Joining us as a Fraud Analyst will bolster your...

  • Fraud Analyst

    3 days ago

    Melbourne, Victoria, Australia Bank Australia Full time

    Posted: 02/09/2024Closing Date: 02/10/2024Job Type: Permanent - Full TimeLocation: Head Office - CollingwoodJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...

  • Product Fraud Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeFraud Full time $130,000 - $180,000

    We are seeking a dedicated Product Manager to oversee the development and execution of our fraud and transaction monitoring products.Key ResponsibilitiesDevelop and deliver a comprehensive product roadmap for fraud and transaction monitoring, aligned with our broader business vision.Lead a team of experts to design and implement high-quality solutions across...

  • Fraud Analyst

    9 hours ago

    Melbourne, Victoria, Australia Agl Energy Full time

    As the needs of our customers change, so do we.At AGL, we believe progress is powered by our people.If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable,...

  • Fraud Analyst

    4 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Through the merger of Bank Australia and Qudos Bank, we're creating a better, stronger, and more resilient bank for our customers and employees.As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.We currently have a permanent, full-time opportunity for a...

  • Senior Fraud Prevention Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeFraud Full time $120,000 - $150,000

    About the RoleThe Fraud Management Team is undergoing a transformation into an optimized fraud assurance function, and this role plays a critical part in that process. As a Fraud Analyst, you will be responsible for developing, optimizing, and advising on fraud prevention controls within the fraud space.Your primary goal will be to assist in identifying,...

  • Lead Fraud Analyst

    3 days ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time $104,000 - $130,878 per year

    At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life.We make it possible…to spend more time with your loved ones – with an extra week of...

  • Lead Fraud Analyst

    22 hours ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time

    Join to apply for the Lead Fraud Analyst role at Latitude Financial ServicesAt Latitude, we make it possible for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life.We make it...

  • Lead Fraud Analyst

    2 days ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time

    Join to apply for the Lead Fraud Analyst role at Latitude Financial ServicesAt Latitude, we make it possible for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life.We make it...