Fraud Analyst

Through the merger of Bank Australia and Qudos Bank, we're creating a better, stronger, and more resilient bank for our customers and employees.
As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.
We currently have a permanent, full-time opportunity for a Fraud Analyst (Grade 1) to join our team.
This role will be based in our Collingwood Head Office and will report to the Fraud Manager – Customer Protection.
This position supports the protection of the bank and its customers from the inconvenience and financial loss of fraud and scam-related risks relevant to card, internet banking, scams, identity takeover, lending fraud, and other payment channels.
Assistance to other areas of Financial Intelligence will be required at times, including AML / CTF investigations and reporting.
Why join us
We have big plans to become Australia's leading purpose-driven bank.
As a certified B Corp, we're part of a global business community that meets the highest social and environmental standards, balancing profit and purpose.
Every role and person in our bank is essential to bringing our values, purpose, and aspiration to life.
We offer flexible working options, a competitive salary, and 13% superannuation.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing, including 24/7 free counselling, free flu vaccinations, and discounted gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation, and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organizational culture where we reward and recognize innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve, working with key partner organizations to protect threatened species and involve staff in conservation efforts.
What you will be doing
Monitor fraud detection alerts and reports to detect fraud, prevent attempts, and recover funds obtained fraudulently.
Investigate and resolve simple fraudulent cases, including recovery of funds, in line with relevant industry, scheme, and/or code guidelines (such as ePayments code).
Maintain updates and communicate in a timely manner, both verbally and in writing, with customers regarding case status.
Collaborate and liaise with third-party suppliers supporting the bank's detection and prevention activities.
Liaise with law enforcement, including police, and other financial institutions.
Educate customers who have been victims of fraud or scams.
Actively contribute to team activities, including relevant training and continuous improvement.
What you will bring
Experience and passion for fraud detection and investigation.
Banking sector exposure or relevant financial services experience.
Excellent communication skills (interpersonal, verbal, and written).
Customer-oriented mindset with a focus on outstanding service.
A positive, collaborative, and team-oriented attitude.
Investigative, analytical, and problem-solving skills.
Ability to adapt and prioritize work to meet deadlines.
Relevant tertiary or diploma qualification (preferred).
Commitment to Bank Australia's purpose, values, and the B Corp ethos.
By submitting an application, you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia.
We are an equal opportunity employer committed to sustainable development.
We encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from various cultural backgrounds, and people with disabilities.
We are dedicated to making reasonable adjustments to ensure a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time.
Applications will be progressed as received, not after the advertisement's closure.
To be considered, please submit your application promptly.
The successful candidate will undergo satisfactory background checks, including police and previous employment checks.
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