Fraud Analyst

Powering Australian Life.

At AGL, we believe energy makes life better. That's why we're passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don't shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We're investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We'll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

Fraud Analyst 9 - Month max term contract

About the Role

This role of a Fraud Analyst is a critical part of the Fraud Management's Team transformation into an optimised fraud assurance function. The Fraud Analyst role is primarily responsible for developing, optimising, and advising on fraud prevention controls within the fraud space.

The purpose of the Fraud Analyst is to assist in identifying, developing and monitoring effective fraud management controls across AGL's Customer Markets. Reporting to the Fraud Manager, the Fraud Analyst contributes to ensuring AGL's corporate governance objectives are met, protecting AGL's customers and mitigating any revenue leakage to AGL or our customers caused by fraud events.

Key accountabilities of the role include:
- Assisting in the design and continual development of an effective fraud assurance framework. This includes ensuring effective processes, procedures and controls are in place and performance is continually monitored and reported.- Deriving key insights and common trends in fraud events through data analysis and using these findings to uplift AGL's fraud management capabilities- Ensuring that monitoring and triage of suspicious activity, reported by customers and staff, is captured for the offshore team to investigate- Working with internal stakeholders to ensure appropriate controls are in place to minimise ongoing impacts of fraud events; including optimising existing remediation processes and identifying opportunities for improvement- Overseeing and developing fraud reporting across the business, analysing trends and identifying anomalies- Liaising with external law enforcement to report instances of fraud and providing key information to support their investigation- Participating in and driving projects and key initiatives to required conclusions (end-to-end delivery)

About You

What you'll bring to the table:
- Tenured experience in a large business environment, preferably in fraud prevention or a related field- Skilled in data analysis and identifying behavioural patterns for fraud detection and prevention- Proficient in handling and analysing large datasets for business reporting and insights- Strong interpersonal, written, verbal communication, and presentation skills- Knowledge of risk management, privacy, and fraud concepts is a plus- Inquisitive and detail-oriented with a curious mindset- Track record of fostering collaboration across different departments- High proficiency in Microsoft Office tools, including Excel and PowerPoint

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
AGL is a
_Circle Back Initiative employer - we commit to respond to every applicant_.

Job Family Group:
Business and Organization Analysis Management