Client Service Officer

2 days ago

Melbourne, Victoria, Australia Sa Care And Support Services Full time

A client service officer role will involve administrative tasks, building relationships with NDIS participants and providers, and facilitating communication between all parties involved.

Key Responsibilities:

- **Administrative Support**: Assisting with scheduling appointments, managing paperwork, and maintaining client records.
- **Communication**: Facilitating communication between the Support Coordinator, participants, families, and service providers.
- **Relationship Building**: Developing positive relationships with participants and their support networks.
- **Information Gathering**: Collecting information about available services and resources.
- **Service Coordination**: Assisting with the coordination of services, such as appointments and transportation.
- **Documentation**: Keeping accurate records of interactions and progress.
- **Crisis Support**: Providing support in crisis situations, under the guidance of the Support Coordinator.

Skills and Qualifications:

- **Strong Communication Skills**: Excellent written and verbal communication skills.
- **Organized and Detail-Oriented**: Ability to manage multiple tasks and maintain accurate records.
- **Empathy and Compassion**: Ability to build rapport with individuals and understand their needs.
- **Problem-Solving Skills**: Ability to identify and resolve issues effectively.
- **Teamwork**: Ability to work collaboratively with a team.
- **Knowledge of NDIS (National Disability Insurance Scheme) or similar systems is often preferred.**:

- **Relevant qualifications in disability, community services, or a related field are often desirable.**

**Job Type**: Casual

Pay: From $30.00 per hour

Expected hours: 20 per week

Schedule:

- Day shift
- Morning shift

Work Authorisation:

- Australia (required)

Work Location: In person

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