Hotel Receptionist

1 day ago

Melbourne, Victoria, Australia Hyatt Melbourne Full time

About the role

Responsible for being the welcoming face of this hotel, you will be based in our Front Office team whilst completing other shifts within our Reception, MAGIC (Communications) and Concierge Department.

In the Front office role, you will be responsible for engaging with our guests from arrival to departure, you will welcome guests, respond to requests, inquiries, and act as a main point of contact in the hotel. In the Concierge role, you will manage guest luggage, coordinate mail and taxi services, and assist guests with your knowledge of current industry trends and local attractions. Within the MAGIC team you, you will act as the main connection between the Guest, the hotel, and the various hotel departments including deliveries of guests Amenities and requests.

Reporting to the Front Office Manager, you will work as part of a team on a rotating shift basis, and enjoy working in a fast-paced environment.

Duties/responsibilities

Welcome guests and complete Check-in and Check-out procedures using the hotel system OnQ
Make and adjust guest reservations
Manage guest requests, inquiries and complaints
Maintain current knowledge of daily VIP, hotel products, services, pricing and special promotional offers
Maximise sales revenues through up-selling and marketing programs
Manage guest luggage
Park automatic and manual vehicles
Arrange taxis and courier services
Receive and deliver mail and messages
Provide support to the Concierge desk
Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems
Deliver guest amenities and requests to rooms

Skills/experience

Experience not required
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Computer literate
Demonstrated ability to resolve problems and conflict
Ability to lift heavy objects
Available for flexible working hours according to business needs
Confident communication skills and positive manner
Full Manual driving license
A passion for providing excellent customer service

**Salary**: $29.00 - $34.00 per hour

**Benefits**:

- Employee discount
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift

Supplementary Pay:

- Signing bonus

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