Front Office Receptionist

2 weeks ago

Melbourne, Victoria, Australia Quest Apartments Full time

**Front Office Receptionist - Casual | Quest Preston**

**About the Role**
Join the welcoming team at **Quest Preston** as a **Front Office Receptionist**. In this casual position, you'll be the first point of contact for our valued guests, delivering outstanding customer service to ensure every stay is seamless and memorable. You'll work flexible shifts as part of the day-to-day operations of our apartment hotel in Melbourne's vibrant north.

**Key Responsibilities**
- Greet and check-in/out guests in a warm, efficient manner
- Respond to guest enquiries and requests with professionalism and urgency
- Provide local area recommendations to enhance the guest experience
- Manage bookings and maintain accurate records using hotel systems
- Support the front office team with general administrative and operational tasks

**What We're Looking For**
- Previous experience in customer service or hospitality (hotel experience ideal)
- Excellent communication and interpersonal skills
- Confident problem-solving and conflict resolution abilities
- Proficiency with hotel management and booking systems
- Availability to work varied shifts, including weekends and public holidays
- Friendly, professional, and guest-focused attitude

**What We Offer**
- Supportive and inclusive team environment
- Competitive hourly rate and flexible shift options
- Career development opportunities within the Quest network
- Staff discounts on hotel stays across 160+ Quest properties
- A chance to grow with one of Australia's most trusted accommodation brands

**About Us**

**Quest Preston** is a contemporary, apartment-style hotel located in Melbourne's north, proudly part of the Quest Apartment Hotels brand. With over 160 properties across Australia, New Zealand, the UK, and Fiji, Quest is committed to delivering exceptional service to the modern business traveller. As a locally operated franchise, we are passionate about creating a friendly and professional work environment for our team.

**Ready to take the next step in your hospitality career?**

**Job Type**: Casual

Pay: $32.00 - $40.00 per hour

**Benefits**:

- Employee discount

Work Authorisation:

- Australia (required)

Work Location: In person

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