Hotel Receptionist

2 weeks ago

Melbourne, Victoria, Australia Sunwoods Consulting Group Full time

We are a renowned luxury hotel located in the heart of Melbourne City, known for our exceptional service and exquisite accommodations. We are currently seeking a highly motivated and guest-focused individual to join our Front Office team as a Guest Service Agent.

**Key Responsibilities**:
Guest Relations:

- Greet and welcome guests warmly upon arrival.
- Assist guests with check-in and check-out procedures efficiently and professionally.
- Provide personalized service and anticipate guest needs to ensure a memorable experience.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to resolve issues to the guest's satisfaction.

Front Desk Operations:

- Manage reservations, including booking, cancellations, and modifications.
- Maintain accurate records and documentation related to guest transactions and preferences.
- Process payments and ensure billing accuracy.
- Coordinate with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure seamless service delivery.

Communication and Coordination:

- Relay important information to guests and colleagues accurately.
- Provide information about hotel facilities, services, and local attractions.

**Requirements**:

- Proven 1.5yrs+ experience in a similar role within the hotel industry.
- Exceptional customer service skills with a genuine passion for guest satisfaction.
- Strong communication skills in English, both verbal and written.
- Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
- Availability to work shifts, including evenings, weekends, and holidays as needed.
- Additional certifications in hospitality or related fields are advantageous.

**Benefits**:

- Competitive salary based on experience and qualifications.
- Opportunities for career growth and development within a prestigious hospitality brand.

**Job Types**: Full-time, Casual

Pay: $28.00 - $32.00 per hour

**Benefits**:

- Free drinks
- Free food
- Parental leave
- Professional development assistance
- Travel reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- hotel receptionist: 1 year (preferred)
- front desk agent: 1 year (preferred)

**Language**:

- English (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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