Team Leader Parking And Road Safety

Overview
Full-time permanent opportunity (based on 38 hours per week). Monthly RDO. Salary: $112k - $125k + Super. Ability to transfer or take Long Service Leave (LSL) within Local Government.
Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse. Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne's CBD, there are excellent public transport options and great food and cafés right at the doorstep.
Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community. Our organisational vision is to be one team, brave and diverse, making a difference. We pride ourselves on being an inclusive and welcoming workplace with flexible and hybrid work options and a focus on work/life balance. The Civic Centre is in Coburg, 8 kilometres north of Melbourne's CBD, with accessible transport and local amenities nearby.
The Role
The Parking team is within the Compliance Operations Unit and is part of the Amenity and Compliance branch. Other teams within the branch include Animal Management, Local Laws, Business Support, School Crossings and Prosecutions. The Parking and Road Safety Team contributes to the safety and amenity of the municipality through information provision, assistance, and enforcement of Acts, Local Laws and Regulations.
The Team Leader Parking and Road Safety provides high-quality leadership, administration, customer service and technical support across the Parking Team. You will guide, coach, train and motivate officers to achieve team objectives, provide strategic direction through data and pattern analysis, and implement improved ways of working. Working both individually and as part of a team, you will be self-motivated, organised, detail-oriented and able to manage conflicting priorities. Shift times vary from 6:15am to 16:00pm during the week with occasional overtime on weekends.
Responsibilities
Lead and manage a team of parking officers, providing coaching, development plans and performance feedback.
Provide strategic direction using data analysis and implement process improvements.
Ensure compliance with parking laws, evidence collection, note-taking, conflict resolution and court procedures.
Analyse team performance against targets and identify opportunities for improvement.
Deliver exceptional customer service and contribute to service excellence in enforcement of Acts and Local Laws.
Plan and deliver parking enforcement services and manage time and priorities effectively.
Skills and Experience Required
A current Australian driver's license (required).
Proven experience in leading people, including supervision, development planning and feedback.
Experience in applying parking law, evidence collection, note-taking, conflict resolution and court procedures.
Ability to analyse and assess team performance against targets and identify improvements.
Superior customer service skills and demonstrated service excellence in a similar role.
Knowledge of engaging with people to achieve open communication and collaboration.
Strong time management, prioritisation and organisational skills.
Experience in planning and delivering parking enforcement services.
Proficient computer skills in Microsoft Office.
High integrity and in-depth knowledge of relevant legislation.
What The Role Can Offer
Monthly RDO
Extensive opportunities for training and career development
Salary sacrifice options
Work-life balance and flexible work options
Employer-supported study assistance schemes
Wellness programs
Further Support for Staff
Up to 20 weeks primary and up to 5 weeks secondary parental leave
Purchase leave
Ceremonial leave
Gender affirmation leave
Family violence leave
How To Apply
Please fill out an online application. You will be required to upload your CV and a cover letter outlining your relevant skills and experience. You do not need to respond to the individual Key Selection Criteria. Please also upload any other relevant documents. Note that some documents may reference Moreland City Council as the former name; Merri-bek City Council is the current name.
Please note that applications must be submitted online; applications will not be accepted via email.
Equal Opportunity and Commitment
Merri-bek City Council is proudly diverse and an equal opportunity employer. We encourage applications from the Aboriginal and Torres Strait Islander community, people with disability, and people from every culture, sexuality and gender identity, age and ethnic background. Merri-bek City Council is a Child Safe organisation and is committed to safeguarding children and young people. We are focused on diverse representation and opportunities for growth in a safe and inclusive work culture. For accessibility or recruitment modifications, contact the Recruitment Business Partner.
Our Commitment: In May 2021, Merri-bek Council adopted a Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities. This statement recognises the traditional owners of the lands and waterways. For further information about our Child Safety Commitment Statement, please visit our website.
Applications close: 11:30pm, Wednesday 17 September 2025.
#J-18808-Ljbffr