Disability Frontline Leader

2 days ago

Melbourne, Victoria, Australia Disability Connect Victoria Full time

**The opportunity**

**Disability Connect Victoria** (DCV) have an exciting opportunity for an immediate start, for the right person, to join our energetic and supportive team based at our Head Office in Warragul. At the heart of **DCV**, we are an organisation that upholds the values of Integrity, Inclusiveness, Respect, Wellbeing and Passion for all our clients, stakeholders, and employees. When you work for DCV your hard work is recognised and rewarded.

**About DCV**

**DCV** provides a broad range of NDIS and TAC (Transport Accident Commission) person-centred services, delivered by our large team of experienced support workers. DCV's services are provided in people's own homes and in the community, to people living with disability or mental health conditions, or requiring support with their rehabilitation and therapy programs, across the entire Eastern half of Victoria.

**About the position**

The position of **Frontline Leader** is a **full-time**, fast-paced and rewarding position. If you are interested in taking a new / different step in your career where you are influencing positive outcomes for clients, this could be the perfect position for you

The role is full-time, Monday to Friday, working 8:30am to 5pm at our office in Warragul. This role does require being available after hours (on call via mobile phone) on a rotating roster to cover public holidays, weekends and overnight.

**Requirements**:

- Exceptional and demonstrable customer service skills.
- Intermediate to advanced skills in Microsoft Office packages.
- Experience using Lumary or other CRM (Client relationship management database) or the ability to learn a new system quickly.
- Sound knowledge and experience with the NDIS, service provision and support worker procedures and management.
- Excellent time and information management - attention to detail is a must.
- Excellent administrative skills.
- Reliability, forward planning, and creative thinking.
- Database management.
- Data entry accuracy.
- Genuine desire to provide the best quality support for people with disabilities.
- Reliable character.
- Well-developed communication and interpersonal skills including the ability to work and communicate effectively with clients, their families, community agencies and other professionals.
- Ability to work in a very busy environment and to work both independently and as a part of a team.
- Understanding of privacy and confidentiality issues.
- Minimum of 3 years industry experience and a qualification in Cert IV Disability, Community Services, Welfare and/or business management. **_(required)_**:

- First Aid and CPR (**_(required)_**:

- Covid Vaccine Certificates **_(required)_**:

- Covid Infection Control module **_(required)_**:

- NDIS Orientation Module **_(required)_**:

- NDIS Worker Screening Check **_(required)_**:

- Working with Children's Check **_(required)_**:

- Current driver's licence* _(required)_*

**In return we offer**:

- Tools of the trade - e.g., laptop, phone, and access to DCV intranet and apps
- Flexible working environment, Employee Assistance Program and a Culture that encourages personal and professional development
- Supportive team environment within a Values driven organisation
- Competitive salary, access to company vehicle, rewards, and recognition

If you believe you are the right person for DCV and this position, please forward your resume and a cover letter briefly outlining your skills, experience, and qualifications.

Schedule:

- Monday to Friday

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