Frontline Team Leader

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $112,203 - $125,554
Key Responsibilities
  • The Visitor Liaison and Security Services Manager will be responsible for leading a frontline team that prioritizes friendliness, professionalism, and cultural sensitivity in every interaction.
  • Foster a welcoming environment where diverse visitors feel seen, heard, and respected. Collaborate across departments to ensure smooth, guest-focused service delivery.
  • Align team coverage with precinct activity to ensure consistent service and safety presence.
  • Equip your team with skills in customer service, compliance, de-escalation, access and inclusion, and child-safe practices.
  • Lead with calm and reassurance to ensure the safety of people and venue security; act as Chief Warden during incidents, upholding safety protocols with professionalism and empathy.

The ideal candidate will have visitor-facing experience with a security background and a strong emphasis on customer engagement and community interaction. They will also have proven ability to build a high-performing, service-oriented team, empathetic communication and conflict resolution skills, and a commitment to safety and inclusion.

Key Requirements:

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