Digital Solutions Expert

1 week ago

Melbourne, Victoria, Australia Bebeesolution Full time

Job Title: Enterprise ServiceNow Solution Architect
As a leading ServiceNow solution architect, you will play a pivotal role in shaping the design and solutioning of ServiceNow platforms across various modules such as ITSM, ITOM, HRSD, and CSM.
You will be responsible for driving RFP responses, conducting client workshops, and collaborating with cross-functional teams to deliver scalable, secure, and business-aligned solutions. Your expertise will ensure that proposals and implementations reflect platform best practices, technical excellence, and strategic value for enterprise clients.
Key Responsibilities:
Leading end-to-end solutioning for ServiceNow-related RFPs, including requirement analysis, architecture design, effort estimation, and proposal development
Designing scalable and maintainable ServiceNow solutions across modules like ITSM, ITOM, HRSD, CSM, and custom applications
Conducting client workshops and discovery sessions to gather requirements and present solution options
Collaborating with sales, delivery, pricing, and product teams to ensure solutions are feasible and aligned with business goals
Creating high-impact proposal content that clearly communicates technical and business value
Engaging with enterprise clients to understand strategic needs and tailor ServiceNow solutions accordingly
Ensuring alignment with ServiceNow platform best practices and integration capabilities
Supporting pre-sales activities and contributing to capability development across the organization
The Ideal Candidate Will Have:
Extensive experience in architecting and implementing ServiceNow solutions across multiple modules
Proven success in leading ServiceNow solutioning for complex RFPs
Strong consulting background with enterprise client engagement
Experience in cross-functional collaboration for scalable and cost-effective solutions
Deep understanding of ServiceNow architecture and integration capabilities
Familiarity with Agile and Waterfall delivery methodologies
Solid grasp of ITSM/ITIL frameworks and alignment with ServiceNow
Certifications (Preferred):
Certified ServiceNow System Administrator
Certified Implementation Specialist (CIS)
Certified Application Developer
This is an exciting opportunity to join a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world, creating tangible impact for enterprises and society.

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