Clinical Team Leader – Critical Incident
1 week ago
CLINICAL TEAM LEADER – CRITICAL INCIDENT
Converge, Sydney, New South Wales, Australia
About The Role
The primary purpose of this role is to focus on the clinical quality of Critical Incident Response (Rapid Response Services), provide support nationally to consultants in line with the company's vision and strategic plan, and undertake clinical service delivery.
Responsibilities include:
Working effectively within the wider clinical leadership team to accomplish organisational and personal goals, taking action that respects the needs and contributions of others
Overseeing and leading a team of Critical Incident clinicians
Conducting administrative tasks critically associated with managing and supporting the Critical Incident program
Conducting interviews and inductions, providing coaching and ongoing mentoring of staff
Monitoring and connecting with consultants where relevant to ensure engagement and quality assurance
Assisting with clinical escalations from individual consultants
Assisting with complaints management
A billable component in Critical Incident response and according to business requirements
Assisting with clinical projects
Supporting high performance through leadership principles of self-efficacy, accountability, care and compassion
About You
You will be a registeredPsychologist,Social WorkerorCounsellorand have at least three years' experience within a supervisory role and at least five years' experience working within the organisational wellbeing industry.
Along with this you will possess the following experience and competencies:
Proven people management experience, with the ability to provide professional guidance to others in both technical and coach/mentoring settings
At least 5 years' experience in delivering relevant workplace counselling services including critical incident response with understanding of Psychological First Aid frameworks
Knowledge and experience in problem solving and counselling
Proven ability to supervise, coach, influence and mentor others
Experience in providing supervision, support and guidance to consultants
Ability to build exemplary internal and external stakeholder relationships
Ability to view issues and problems from the perspectives of the business and the customer
Ability to manage own time, priorities, and workload
Availability to travel as required
Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected.
We hire for heart.
We are passionate about transforming the wellbeing of people at work.
It's at the core of all that we do.
Our Commitment To You
Competitive remuneration
Volunteer leave
Paid parental leave
Purchasing of additional leave
Flexible working arrangements
Flexible, diverse and challenging work
Regular clinical supervision
Access to training and professional development
Career development through internal mobility
Lifestyle discounts – Discounted movie tickets, retail discounts and much more
If this sounds like the ideal role for you, click 'Apply now' to complete the online application.
For more information contact Cham Kumara, Talent Acquisition Manager at or visit .
Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace.
We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community.
We invite you to send us your resume or contact us at
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Mental Health Care
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