clinical team leader – critical incident

• Work with a market Leader in Mental Health and Wellbeing

• Permanent full time or part time (0.8 FTE) role with an immediate start

• Great culture and opportunities for growth within the company

• Open to candidates in metro VIC, NSW and QLD

Converge International is a wholly Australian owned organisation with the wellbeing of people and their workplaces at the heart of all we do. We are leader in providing health & wellbeing and people risk management solutions.  This is your opportunity to collaborate with people in some of Australia's largest industry, government and corporate organisations - to be part of a team that provides Employee Assistance Programs (EAP), counselling, crisis response, training, conflict resolution, career counselling, assessment and consulting services.  

About the role

The primary purpose of this role is to focus on the clinical quality of Critical Incident Response (Rapid Response Services), provide support nationally to consultants in line with the company's vision and strategic plan, and undertake clinical service delivery. Responsibilities include:

• Working effectively within the wider clinical leadership team to accomplish organisational and personal goals, taking action that respects the needs and contributions of others

• Overseeing and leading a team of Critical Incident clinicians 

• Conducting administrative tasks critically associated with managing and supporting the Critical Incident program

• Conducting interviews and inductions, providing coaching and ongoing mentoring of staff

• Monitoring and connecting with consultants where relevant to ensure engagement and quality assurance

• Assisting with clinical escalations from individual consultants

• Assisting with complaints management

• A billable component in Critical Incident response and according to business requirements

• Assisting with clinical projects

• Supporting high performance through leadership principles of self-efficacy, accountability, care and compassion

About you

You will be a registered Psychologist, Social Worker or Counsellor and have at least three years' experience within a supervisory role and at least five years' experience working within the organisational wellbeing industry. Along with this you will possess the following experience and competencies:

• Proven people management experience, with the ability to provide professional guidance to others in both technical and coach/mentoring settings

• At least 5 years' experience in delivering relevant workplace counselling services including critical incident response with understanding of Psychological First Aid frameworks

• Knowledge and experience in problem solving and counselling

• Proven ability to supervise, coach, influence and mentor others

• Experience in providing supervision, support and guidance to consultants

• Ability to build exemplary internal and external stakeholder relationships

• Ability to view issues and problems from the perspectives of the business and the customer

• Ability to manage own time, priorities, and workload

• Availability to travel as required

Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It's at the core of all that we do. 

Our commitment to you:

• Competitive remuneration

• Volunteer leave

• Paid parental leave

• Purchasing of additional leave

• Flexible working arrangements

• Flexible, diverse and challenging work

• Regular clinical supervision

• Access to training and professional development 

• Career development through internal mobility

• Lifestyle discounts – Discounted movie tickets, retail discounts and much more

If this sounds like the ideal role for you, click 'Apply now' to complete the online application.

For more information contact Cham Kumara, Talent Acquisition Manager at or visit

Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace.  We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community. We invite you to send us your resume or contact us