Digital Out Of Home Operations Manager

**Welcome to Cartology**

Cartology is the Woolworths Group's new stand-alone retail media business. Customer behaviour is changing. They have more choices than ever before - both in the way they shop, and how they consume media. With all this choice, it's making it harder for marketers to reach audiences at scale and grab their attention. Cartology delivers data-led marketing solutions, putting insights and customers at the heart of everything we do.

By combining our rich customer knowledge with our diverse media channels we can make sure products are being shown to the right customers, at the right place, at exactly the right time. Our point of difference is that we are part of Australia's largest retailer allowing us to provide unparalleled career opportunities. We are currently in a scale-up phase with significant further growth ahead, Cartology leverages the best of the Woolworths group expertise while creating its own distinct offering and culture.

**What you'll do**

This role will see you responsible for the end-to-end management of Digital Out of Home (DOOH) and Radio inventory across numerous delivery Content Management Systems (CMS) and third party platforms. You'll be the pivotal link between the Delivery team, Site** **Reliability Operations (SROps) team and external support partners, working to resolve delivery incidents within agreed SLA's, and maintain accurate online inventory lists to ensure mínimal disruption to commercial campaign activity. In addition you'll also play a significant part in product expansion projects, undertaking proof of concept management, solution testing and large-scale inventory setup within the CMS and third party platforms with a team of contractors.
- Manage the process of new store/centre, renewal installations and store/centre closures across our DOOH & Radio networks by updating inventory records and activating or deactivating inventory within the various CMS in line with network and delivery requirements
- Manage and maintain the integrity of Cartology inventory data, for both in-store and in-centre DOOH networks, within various third party Programmatic and Verification platforms
- Manage the delivery and scheduling of Proof of Concept (POC) content and conduct delivery solution testing for new networks and wider Group projects where required
- Be the key point of contact between the Delivery and SROps teams for DOOH network support issues, escalating and resolving site delivery under-performance within agreed SLA's and proactively raising delivery incident types for triaging
- Provide leadership to a team of contractor as well as playing pivotal role in the management of vendor relationships (external vendor and internal stakeholders) for all delivery systems touchpoints.

**What you'll bring**
- Previous experience working in a Digital Out of Home (DOOH) system operations or systems support role
- Experience using Content Management Systems (Broadsign & Ayuda desirable) and/or Inventory Management Systems within a media environment
- Experience managing a team of contractors across a project rollout period
- Fantastic organisational skills, with the ability to manage multiple deadlines simultaneously in a dynamic environment
- Sound and adaptable communication style, both written and verbal, and be able to communicate across various levels and stakeholder groups, including third parties

**What you'll experience**

Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you.

**Everyone belongs at Woolworths Group**

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies.