Support Lead, Distribution

Time Type: Full time

Worker Type: Employee

**Support Lead, Distribution**
- Location: Sydney, open to other office locations
- Type: Permanent, full time
- Hybrid role, Happy to talk flexible working

**The opportunity**

We're offering a rare leadership opportunity to join our Distribution team as a **Support Lead, Distribution.**This internal-facing role is ideal for someone who thrives on data insights, operational efficiency and strategic insight. You'll work closely with senior leaders and play a key role in shaping how we support our top customers and broker partners.

This is a leadership team position that will report directly to the General Manager, Distribution. You will engage with Group and AUSPAC Distribution colleagues, and contribute to executive-level decision-making, helping to drive performance and strategic alignment across the business.

**Your new role**

As the Support Lead, Distribution you will be the go-to person for turning complex data into clear insights that inform executive decisions. You'll work closely with senior stakeholders and support the General Manager and Personal Assistant on key initiatives.

Your responsibilities will include:

- Developing executive-ready insights and reporting packs for board and leadership meetings.
- Analysing broker and customer data to support strategic decisions and improve performance.
- Ensuring governance and risk committee requirements are met and maintained.
- Collaborating across teams to streamline processes and enhance operational efficiency.
- Supporting internal audit coordination and performance governance frameworks

**About you**

You are a collaborative and proactive professional who thrives in dynamic environments and responds well to direction when needed. You bring:

- Strong experience in business management, operations, or a similar strategic role—insurance industry experience is essential.
- Excellent communication skills, with the ability to engage confidently at senior and executive levels and across diverse teams.
- A data-driven mindset with hands-on experience in Salesforce and PowerBI preferred.
- A proactive approach to problem-solving and a passion for turning insights into action.
- A strong understanding of the Australian broker market and how different broking networks fit together.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- **Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**APPLY NOW and let's make it happen**

**Skills**:
Business Management, Client Counseling, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Office Management, Operational Efficiency, Prioritization, Research Analysis, Risk Management, Stakeholder Management, Strategic Management, Strategic Planning, Waterfall Model

Application Close Date: 02/07/