Customer Happiness

**JOB TITLE**:
Customer Happiness & Growth Coordinator for Off Centre Music and Off Centre Dance Co

**JOB TYPE**:
Full Time - 6 Month Contract with possibility of becoming permanent - Entry Level

Hours Monday - Friday 11am-7pm

**LOCATION**:
1/72 Argyle Street, South Windsor NSW 2756

**REPORTING TO**:
Studio Directors

**ROLE DESCRIPTION**:
We're looking for someone who's as excited about people as they are about results.

As our Customer Happiness & Growth Coordinator, you'll be the first voice, the first smile, and the first connection for new families — and the person who keeps them feeling welcome and valued long after they join.

This is a perfect role if you're motivated by goals, love a challenge, and want to be part of a creative, fast-paced, and supportive team. You don't need years of sales experience — we'll train you — but you _do_ need to be quick on your feet, great with technology, and ready to thrive in an ever-changing, high-energy environment where no two days are the same.

**KEY RESPONSIBILITIES**:

- Be the first point of contact for new enquiries, making every family feel valued from the very first hello.
- Confidently present our programs, prices, and offers so families can make informed decisions.
- Follow up with potential students quickly and enthusiastically to maximise enrolments.
- Keep in touch with families to ensure they're engaged, informed, and happy.
- Monitor enrolments and retention, proactively re-engaging students at risk of leaving.
- Manage onboarding — set up accounts, send welcome info, and introduce families to the Off Centre way.
- Collaborate with Directors and Reception to meet growth and retention goals each term.
- Step in to support Reception when needed to keep operations running smoothly.
- Use our systems and software to track leads, follow-ups, and progress with accuracy.

**WHAT SUCCESS LOOKS LIKE**:

- You hit (or beat) enrolment and retention targets while keeping customer satisfaction high.
- Leads are followed up fast, consistently, and with a personal touch.
- Families feel like part of the Off Centre family from day one.
- You juggle multiple priorities without missing deadlines or details.

**WHAT WE'RE LOOKING FOR**:

- A people person with strong communication skills — in person, over the phone, and in writing.
- Motivated by achieving goals and hitting targets.
- Confident using computers and learning new systems quickly.
- Highly organised with strong attention to detail.
- Able to work calmly and effectively in a fast-paced, sometimes high-pressure environment.
- A quick learner who wants to understand our programs inside and out.
- A team player who thrives in a fun, creative environment.

**ROLE INTENTIONS**:

- Sell with Heart - Match families with the perfect program for them.
- Keep Them Close - Build relationships so students want to stay year after year.

**REMUNERATION**:
Award - Level based on experience

**Job Types**: Full-time, Fixed term, Temp to perm, Contract
Contract length: 6 months

Pay: From $25.00 per hour

Expected hours: 38 per week

Ability to commute/relocate:

- South Windsor NSW 2756: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you available to work Monday to Friday from 11:00 AM to 7:00 PM as outlined in the job description?
- Are you comfortable working in a busy environment where you may need to juggle competing priorities?
- Have you previously worked in a role that involved greeting customers or handling enquiries?
- Do you consider yourself proactive, highly organised and detail-oriented?
- Are you confident using computer software for tasks like managing customer information and accounts?
- This role involves switching between admin tasks and customer service duties. Are you comfortable adapting to different responsibilities throughout the day?
- Do you have previous experience in an administrative, customer service, or sales role?

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person