Customer Advocate

5 days ago

Sydney, New South Wales, Australia beBeeEmpathy Full time $100,000 - $150,000

Job Overview:

This mid-level Customer Success Manager position involves guiding customers through security and compliance journeys with specialized solutions.


The ideal candidate will have 4+ years of experience in Customer Success at a SaaS company, managing a book of business consisting of ~150-170 accounts. Key responsibilities include monitoring customer health, empowering self-sufficiency, and driving mutually beneficial outcomes.


To succeed, you must possess clear communication skills, strong critical thinking ability, and high empathy for customers. Experience in hitting retention targets and creating happy customers is essential.


Benefits include industry-competitive salary and equity, healthcare stipend towards insurance, paid parental leave, and other perks that support employee well-being.

Required Skills:

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