Customer Service

2 weeks ago

Australia Integrated Human Resourcing Full time

**Customer Service & Administration Officer**

Do you have excellent administration and customer service skills and enjoy a varied work environment where no two days are the same?

We have an exciting opportunity to be a part of a small, friendly, and supportive team.

Our client is a sub-regional shopping centre located on the southern end of the Gold Coast with approximately 100 businesses.

**The Position - Customer Service & Administration Officer**

As the first point of contact, you will provide professional, courteous, and efficient service to Centre Management, customers, and retailers. The role will also coordinate and deliver all aspects of Supplementary Income Sources for the centre (i.e. pop up outlets).

Key Responsibilities
- General reception duties including dealing with in-person, telephone and website enquiries
- Answering and or directing enquiries to the correct department
- Provide initial response to questions/issues raised by Consumers, Retailers, Service Providers, Contractors, and Centre staff
- Processing and coordinating supplementary income lease enquiries for the Centre, including issuing license documentation/invoices, monitoring arrears and assisting with reporting on a monthly basis
- Day-to-day completion of operation of debtors and creditors, accounts payable and receivables
- Assist with execution of all marketing campaigns and activities
- Collection and entering of Monthly Sales Figures
- Lost and Found reporting and recording
- Assist with all centre contractor induction process
- Assist with reviewing and recording CCTV as required
- Reporting maintenance issues identified to operations
- PA announcements and two-way radio operation
- Assist the Centre with general duties including filing and archiving
- Maintain Centre Registers for After Hours Contacts and Public Liability Insurance
- Maintain Stationery Supplies and Office Equipment
- Cover lunch breaks as required
- Being an active member of the Centre Emergency management team, including floor warden or other duties during Centre emergencies and evacuations
- Undertake any other reasonable duties as directed by the centre's management team.

**About you**

To be successful in this position, you will have a can-do attitude, be able to quickly adapt to shifting priorities in a busy working environment, and the ability to get in and help wherever its needed. You will also have:

- Excellent written and verbal communication with strong attention to detail
- Have a motivated, positive outlook with a compassionate attitude
- Open to undertake training and development as required
- Professional phone manners
- Intermediate skill level in Microsoft Office 365
- Strong organisational skills
- Good team player
- If you've worked in shopping centre management before that would be great

**The Benefits**
- Monday-Friday - 9am-5.30pm
- Free on-site parking
- Discounts in participating stores

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