Customer Service

2 weeks ago

Australia Hickinbotham Group Full time

Hickinbotham Group, South Australia's premier residential building and development organisation with a longstanding reputation for excellence, is seeking a **Customer Service Consultan**t to join our team.

At Hickinbotham, we maintain a high energy, professional workplace committed to delivering unparalleled value in homes and land developments. We pride ourselves on our exceptional customer service and unwavering dedication to recruiting and retaining top talent in pursuit of outstanding customer satisfaction.

This is an exciting opportunity for a person passionate about customer service and making a difference to progress their career in a company proud of its culture and working environment. This role would suit a high calibre individual with excellent people skills, a love of customer service and a pragmatic "can-do" approach.

**Key responsibilities of this challenging and rewarding role include**:

- Providing superior service to our clients, including taking a professional approach that upholds the company's service standards and culture
- Being a team player that cares about our clients and understands the importance of five-star customer service
- Developing strong client relationships and providing support on a range of enquiries
- Delivering regular updates on the progress of our client's homes
- Taking ownership of client queries from start to finish
- Liaising with clients and external providers in a prompt and professional manner
- Diligence with note taking and database management

The person we seek is a bright, energetic self-starter with the ability to work under mínimal supervision. You must be able to respond quickly and professionally to new and changing situations. You will also have demonstrated skills in taking the initiative, prioritising and multi-tasking in a fast-moving environment.

**Along with being reliable, loyal and trustworthy, it is essential that you have the following attributes:

- **
- Highly developed written and verbal communication skills
- Professional presentation
- Focussed, driven and motivated
- A positive, 'can-do' attitude
- Problem-solving and negotiation skills
- The ability to remain calm under pressure
- Have excellent organisational and time management skills
- A high level of motivation and ability to think outside of the square
- The ability to work autonomously and in a team

Within this fast-paced business, no two days are ever the same; your positive attitude, strong organisational skills and attention to detail will be highly regarded. Experience within a similar role is essential.

If you possess these qualities and are looking to learn from the best, this role will provide you with an exciting career opportunity in a professional, corporate environment where you can expect genuine recognition and reward for your hard work and commitment.

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