Customer Operations Generalist

**ABOUT US**

Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 124 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There's no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you'll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you'll be empowered to change roles with training and internal mobility.

**ABOUT YOU**

Reporting to the Team Lead Customer Operations, you will be undertaking customer onboarding, maintenance and ongoing account maintenance following AML/CTF procedures as well as performing KYC refresh activities for all Perth mint customers.

**Your role as a Customer Operations Generalist will involve**:

- Providing exceptional customer service as the contact point for Perth Mint customers during their onboarding journey
- Performing onboarding processes for Perth Mint customers including collecting customer information, perform risk assessment, PEP screening, verifying identity documentation and account creation
- Performing due diligence activities for Perth Mint customers as required in accordance with the Corporation's AML/CTF Program, both at onboarding and on an ongoing basis to ensure compliant records are maintained for all customers
- Engaging respectfully and confidently with customers including effective verbal and written communication as required
- Working closely with Perth Mint customer facing departments to understand their processes and embed compliance activities seamlessly to ensure positive customer experience
- Championing the organisation wide goal of creating a culture of enhanced AML/CTF awareness and compliance
- Identifying, escalating and reporting unusual/suspicious matters to COT leadership and Risk and Compliance within the appropriate timeframes
- Identifying and communicating opportunities for continuous improvement and adhere to relevant standards and processes
- Effectively liaising with Risk and Compliance in alignment with the relevant processes and procedures to ensure the Corporation is meeting it's AML/CTF obligations

**EXPERIENCE**
- Certified training in compliance, audit or risk (desirable)
- ACAMS certification (desirable)
- Customer service experience
- Relevant work experience (AML/KYC/compliance related) within banking and financial services or similar industry
- Sound understanding and experience/knowledge of Compliance and Investigation would be an advantage
- Sound knowledge of AML/KYC regulations with AUSTRAC would be an advantage
- Experience in interpreting regulatory guidelines and assessing risk

**Our Benefits**:

- Flexible work including purchased leave, leave at half pay and access to pro-rata long service leave
- Paid and unpaid parental leave
- Training and development
- Competitive salaries and employee discounts
- Charity and volunteer initiatives
- Income protection after an accident or illness
- Health and wellness programs, including an Employee Assistance Program
- Salary sacrifice - superannuation contributions.

**_Our Commitment to Inclusion:_**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

To learn more about our diversity and inclusion initiatives please visit our website.

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