Senior Credit Controller

OverviewSmart Energy has grown to become one of Australia's leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.
Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future.
Our values guide everything we do, and we're committed to growth, development, and service excellence.
At Smart Energy we empower our people, provide support, and foster innovation.About The RoleWe are seeking a hands-on and strategic Senior Credit Controller to lead our credit and collections function.
This newly created position will manage accounts receivable (AR) for a business turning over circa 100m in revenue, with a ledger spanning cash, finance, and rebate income streams across Australia.
You will lead a high-performing team responsible for credit risk assessment, collections, and efficient rebate recovery from State and Federal Government schemes.
Working closely with the finance team, this role will shape commercial terms with new home builders and other partners while ensuring robust credit practices are embedded throughout the sales and fulfilment lifecycle.
Your Day-to-Day Responsibilities:Leadership & Team ManagementProvide day-to-day leadership to the Credit and Collections teamDevelop and refine performance KPIs across credit, collections, and rebate processes; review regularly to adapt to business changesSupport training and development of the team in regulatory and market developmentsWork alongside operational and sales management to successfully collect customer accountsFoster a culture of continuous improvement by identifying pain points and embedding process enhancements
Credit Management & Risk OversightDevelop and implement credit policies and procedures tailored to B2B and B2C segmentsConduct credit assessments and approval processes for new accounts, particularly home builders and commercial clientsMonitor exposure and mitigate credit risks through proactive ledger management and structured termsFull ownership of the accounts receivable ledger
Accounts Receivable & CollectionsOversee the AR ledger and ensure timely invoicing, collections, and reconciliationsWork closely with internal stakeholders (e.g. Sales, Customer Service) to resolve disputes quickly and professionallyMaintain and improve cash flow by reducing DSO and aged debt levels
Rebate Recovery & Scheme ManagementManage the end-to-end process of rebate collection from government schemesLiaise with Approved Certificate Providers (ACPs) and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rulesKeep abreast of changes to renewable energy programs and how they impact collections and eligibility
Dispute Resolution & ComplianceOversee customer disputes including NCAT cases and other tribunalsEnsure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy productsMaintain accurate records for audit and regulatory purposes
Stakeholder EngagementPartner with the CFO to align credit terms with commercial strategyCollaborate with the Pricing Manager on client risk segmentation and discount/rebate structuresSupport the Sales team with guidance on customer onboarding and payment arrangements
What You Bring:Experience in B2B environments, particularly construction or home builder segmentsBackground in energy, solar, or regulated consumer goodsResilient and adaptable in a fast-growing, evolving business environment
Qualifications and Experience:2+ years' experience in credit management, accounts receivable, or financial operationsExperience leading a credit/collections team in a medium to large organisationDeep knowledge of Australian credit and collections laws, including NCAT and consumer protectionsUnderstanding of renewable energy rebate programs and government scheme administration (desirable)Experience in developing KPIs and managing team outcomes through adapting these KPIs to business changesStrong working knowledge of Xero, Salesforce, and rebate platforms used by ACPsDemonstrated ability to build cross-functional relationships and influence commercial decisionsHigh level of attention to detail, process rigour, and customer empathy
Why Join Smart Energy?
Smart Energy is not just another workplace.
We're a dynamic, fun and high-performing team that values innovative thinking and strategic action.
If you're looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that's as ambitious as you are.
We offer a fantastic work-life balance, Monday–Friday hours, and real opportunities to grow within the company.
If you're ready to hit the ground running, make the SMART move - Apply now
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