Account Manager

**Company Description**
Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 19000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.
- Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Create and communicate a global strategic business plan in alignment with the customers' and Expeditors' company goals.
- Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
- Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
- Initiate value add solutions based on Expeditors service offerings and technology.
- Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI's, service deliverables and initiatives).
- Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
- Establish and monitor performance standards according to agreed KPI's.
- Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
- Highlight and escalate customers at risk.
- Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
- Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
- Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
- Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
- Travel when necessary.

**Qualifications**
- University or equivalent business qualifications
- Minimum 3 years Expeditors' or industry experience
- Proven work experience in business development
- Knowledge of Expeditors' product and services
- Knowledge of required Expeditors' operating systems
- Proficient in MS Office and CRM software
- Ability to communicate up and down management hierarchy with equal effectiveness
- Strong presentation skills
- Strong analytical skills
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect

**Additional Information**
- Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package
- Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
- Career and Personal Development: Developing you and your skills not only for today's role but for those in the future
- Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
- Financial Security
- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy
- Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
- Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction