Customer Care Representative

5 days ago

Melbourne, Victoria, Australia Aia Full time

As a Client Service Representative you will handled inbound telephone calls from clients and advisers who are requiring assistance with policy maintenance or general enquiries. You will be accountable for delivering exceptional service and going above and beyond for our clients and advisers.

The opportunity:
Work for an Industry leader in Insurance, who has a well-known and recognised brand.

They have strong financial backing with a continuous track record of company expansion, which gives their employees endless opportunity and flexibility.

AIA encourage and support professional development with state-of-the-art training and induction programs as well as internal promotional opportunities.

AIA have established an exceptional internal work/life balance that promotes a healthy lifestyle.

To do this successfully you will:- Have an exceptional customer focus; work to engage the customer; build and sustain productive customer relationships and loyalty- Undertake training to meet & maintain business, industry and legislative minimum standards appropriate for the role- Ensure that all customer's requests are actioned within service levels and within agreed quality and efficiency benchmarks- Be a motivated, can-do team player- Genuine passion for customer connections- Strong verbal and written communication skills- Embrace technology and learn IT systems- Highly organised with the ability to prioritise work activities and effectively allocate tasks

Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.- Extensive access our state-of-the-art training and development- Pathway to career advancement- Access additional 4 leave days a year to recharge and refresh yourself + Vitality membership- Enjoy wonderful Health and Wellbeing initiatives that support you- Work with supportive and inclusive managers- Flexible working arrangements

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

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