
Customer Care Representative
6 days ago
**Location**: Dandenong, VIC
- In this dynamic, fast-paced environment, the Customer Care Representative provides frontline support to consumers from all markets. As a team player, you will collaborate with Sales, Shipping, Technical, Marketing, and various other departments to get the answers and items your customers need. This position is responsible for performing accurate and timely order entry to ensure the customer receives the right product, at the right price, at the right time.-
**Duties and Responsibilities**:
- Conduct all aspects of customer order entry for Dealers and Distributors to ensure that the customer gets the right product at the right price, at the right time
- Coordination with branch shipping personnel to ensure efficient and timely dispatch of dealer orders
- Assist with shipping of marketing materials from the branch to dealers and consumers where required
- Provide professional and productive communications with dealers and consumers
- Update Sales Reps, when required, of product shortages and/or availability including distribution of weekly stock report
- Coordination and follow through with the customer RMA (Return Material Authorization) process including dealer credit receipt
- Collaborate with Sales, Shipping, Distribution and various other departments to ensure their needs are met, while balancing operational efficiencies and customer service levels
- Organize and maintain customer service records
- Maintain professionalism and act in a manner consistent with FPI mission and guiding principles
- Follow all Health & Safety programs; actively participate in Health & Safety training with the purpose of gaining knowledge and understanding
- Contribute to a positive work environment focusing on Lean and continuous improvement initiatives
- Other related duties as assigned
**Abilities/Skills/Knowledge**:
- Advanced computer literacy with a strong proficiency in MS Excel & Outlook; ERP software (Epicor preferred) an asset
- Strong organizational skills; able to prioritize and effectively manage multiple tasks simultaneously
- Strong ability to work with structured business processes while maintaining adaptability
- Demonstrated attention to detail and problem-solving skills
- Excellent communication skills (written/verbal) in English, with an emphasis on Professionalism & Customer Service
- Ability to take initiative and follow through until completion
**Education/Training**:
- VCE certificate or equivalent required
- Training in effective conflict resolution methods
**Experience**:
- Minimum 3 years Order Desk/Call Center/Customer Service experience in a medium to large scale operation
- Distribution systems and Inventory control experience in a multi-warehouse environment an asset
**WHAT WE OFFER**:
- Competitive compensation package
- Profit-sharing
- Professional development opportunities
- Team Building / Health & Wellness activities
- Employee Purchase Program
- Friendly environment with Peer Recognition program
- Smart Casual dress attire
- Free coffee and parking
**How To Apply**:
-
Customer Care Representative
5 days ago
Melbourne, Victoria, Australia Seed Heritage Full timeFlexible work arrangements- Generous staff discounts- Opportunity to work for a uniquely Australian Retail Group with a global visionAn exciting opportunity has arisen for a**Customer Care Representative** to join our Customer Care Team**.** Reporting directly to the Group Customer Care Manager, you will be an online brand representative for our ionic house...
-
Customer Care Representative
5 days ago
Melbourne, Victoria, Australia beBeeCustomerCare Full time $55,000 - $85,000Customer Care Specialist RoleThis opportunity presents a casual working environment with generous employee discounts across various brands. It's an ideal situation for those seeking career progression in retail.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. The successful candidate will...
-
Customer Care Representative
4 weeks ago
Melbourne, Victoria, Australia Andrew Sheret Ltd. Full timeOur rapidly growing eCommerce Division has operated Canada's leading consumer plumbing supply websites (Splashes.com and PlumbingOnline.ca) for over 13 years. Applications are now being accepted for the position of an additional, permanent, full-time Customer Care Representative to join our team. This position is located at our Head Office in Victoria, BC....
-
Representative Customer Care
5 days ago
Melbourne, Victoria, Australia Dksh Full time**Location**:Braeside, AUDKSH has an exciting opportunity for a highly motivated and enthusiastic Customer Care Representative, based out of our Braeside office. If you can anticipate our customers' needs and take charge of their enquiries, we want to hear from youThe Customer Care Coordinator plays a critical role to ensure strong, close customer...
-
Customer Care Representative I
2 weeks ago
Melbourne, Victoria, Australia TTEC Full time $40,000 - $60,000 per yearCustomer Care RepresentativeAt Percepta, we bring first-class service across each market we support. As a Customer Care Representative I in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Care...
-
Customer Care Representative
6 days ago
Melbourne, Victoria, Australia Brandbank Group Full timeCasual opportunity to work for a uniquely Australian Retail Group.- Generous discounts across all our Brands- Ideal progression opportunity for your retail career**Are you ready for an exciting career opportunity?**We are thrilled to announce an opening for a**Customer Care Representative **to become a valuable member of our dynamic team at Brandbank Group...
-
Customer Care Representative
6 days ago
Melbourne, Victoria, Australia Animal Referral Hospital Full timeAre you a people person, animal obsessed and thrive in a fast-paced environment? Combine your skills with your passion by joining the team at Animal Referral Hospital Essendon FieldsARH Essendon Fields is a 24 hour multi-disciplinary specialist and emergency veterinary hospital located 8 km north-west of Melbourne's central business district. Our team of...
-
Customer Care Representative
5 days ago
Melbourne, Victoria, Australia Fenton & Fenton Full timeCasual, Melbourne**Overview**:**—**:Join our extraordinary journey as we redefine the concept of home and inspire a life less ordinary. Since our inception in 2008, when our colourful flagship store opened its doors in Prahran, we have been on a mission to elevate people's love for their homes.As our story unfolds, we have evolved into a digital powerhouse...
-
Customer Service Representative
5 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $30,910Job Title: Customer Service RepresentativeWe are a leading brand in the iced bubble tea industry, dedicated to creating memorable experiences for our customers every day.As a customer service representative, you will be responsible for serving customers and providing exceptional customer service. You will also be involved in making high-quality drinks and...
-
Customer Support Representative
1 week ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $50,000 - $70,000Job Title: Customer Support RepresentativeDescription:We are seeking a dedicated and compassionate individual to join our team as a Customer Support Representative.Key Responsibilities:Deliver exceptional customer service skills to support clients in accessing better hearing outcomes.Leverage knowledge of our products, services, competitive advantages, and...