Customer Care Representative

5 days ago

Melbourne, Victoria, Australia Brandbank Group Full time

Casual opportunity to work for a uniquely Australian Retail Group.
- Generous discounts across all our Brands
- Ideal progression opportunity for your retail career

**Are you ready for an exciting career opportunity?**

We are thrilled to announce an opening for a
**Customer Care Representative **to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage, French Connection, Commonry, allkinds, kikki.K & FINE-DAY)

Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.

**WHY JOIN THE BRANDBANK GROUP TEAM?**
- **Generous discounts across all our Brands**:

- Opportunity to work for a uniquely Australian Retail Group with a global vision.
- **Clear career pathway towards future leadership roles.**:

- Supportive team culture and environment
- **Employee Referral Program - be rewarded for referring great new people to our team.**

**THE ROLE**:

- To deliver above-and-beyond customer service experience that is consistent with the brand service standards
- Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
- Maintains a high customer satisfaction score through providing a best-in-class customer service experience

**THE IDEAL CANDIDATE**:

- Retail experience will be highly desired however training will be provided.
- Excellent time management and problem solving skills.
- Exceptional verbal and written communication skills.
- A positive and professional attitude and exceptional attention to detail
- Customer-centric and striving to provide the best possible customer experience in any situation.
- Team player, we strongly believe we are better together.
- Must be available and flexible to work during the week and weekends

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, French Connection, Allkinds, Commonry, kikki.K & Fine-Day.

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting
**APPLY NOW.

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