Guest Service Agent

2 days ago

Byron Bay, Australia Elements Of Byron Full time

Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests' experiences or activities and share the things you love about Byron.

**A little bit about us**:Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.

**To set you up to succeed**: Two weeks of structed training will be provided to you covering the tasks required on both the morning and afternoon shifts. You will also be assigned a buddy who will support you as you learn the system and resort features.

**The role: Working on our busy reception desk, **you will be responsible for ensuring we do not merely deliver service but do more than is expected to create meaningful and authentic moments of hospitality. Checking guests in and out daily, making reservations over the phone, running daily reports to identify any special requests, anticipating guests service needs, and complying with policies and procedures. You will listen to, and resolve guest's complaints or concerns, but there will always be a manager there to support you when required.

**The hours**:Full time role available during summer working up to 40 hours a week, across a 7-day rotating roster.

**The shifts**: 7am - 3pm and 3pm - 11pm.

**Rates**: Mon-Fri $24.87, Sat $31.09, Sun $37.31

We are looking for people who can be flexible to work these shifts.

7

**Requirements**:

- Provide exceptional customer service by responding to requests promptly, efficiently and courteously
- Experience working in a 4-5 star resort/hotel front office environment
- Demonstrated proficiency in Microsoft Office, Fidelio or Opera System
- Ability to communicate with a diverse range of people
- Full availability to work weekends and public holidays
- Remain calm and effective in emergency and high pressure situations
- Current drivers licence essential
- First Aid Certificate desirable

**Benefits**
- Restaurant, Accommodation and Spa treatment staff discounts
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Work in a beautiful beach side award winning resort
- Uniform provided and parking available on site

  • Guest Service Agent

    2 weeks ago

    Byron Bay, Australia Elements of Byron Full time

    Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about...

  • Guest Service Agent

    5 days ago

    Byron Bay NSW, Australia Hotel Marvell Full time $40,000 - $60,000 per year

    About the role As a Guest Service Agent at Hotel Marvell' in Byron Bay, NSW, you will be responsible for providing exceptional customer service and ensuring a seamless stay for all our guests. This full-time role is crucial in delivering an unparalleled hospitality experience and contributing to the overall success of our hotel. What you'll be doing ...

  • Guest Service Agent

    1 week ago

    Salamander Bay, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    1 week ago

    Salamander Bay, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    2 days ago

    Salamander Bay, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    2 weeks ago

    Coles Bay, Tasmania, Australia My NRMA Full time $60,000 - $80,000 per year

    Company Description With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a...

  • Reservations Agent

    1 day ago

    Byron Bay, Australia Elements Of Byron Full time

    Our **4 Day a week, permanent part time role working Wed - Sat **as our newest **Reservations Agent** would suit someone who has call centre, travel or previous reservations experience. Ideally you will be confident in receiving a high volume of hotel or accommodation bookings, with strong attention to detail experience setting traces and managing guest...

  • Destination Service Manager

    23 hours ago

    Byron Bay, Australia beBeeCustomer Full time $72,000 - $96,000

    Reservations Agent OpportunityWe are seeking a highly skilled and organized Reservations Agent to join our team. The successful candidate will have excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional customer service.In this role, you will be responsible for managing guest bookings, responding to...

  • Guest Services Coordinator

    2 days ago

    Byron Bay, Australia beBeeCustomer Full time $45,000 - $65,000

    We are currently seeking a diligent and customer-focused team member to join our operations as a Guest Services Coordinator. As the face of our establishment, you will be responsible for providing exceptional service to our guests and ensuring they have an unforgettable experience.Main Responsibilities:To deliver outstanding customer service face-to-face and...

  • Guest Services All Rounder

    1 day ago

    Byron Bay, Australia Yha Australia Full time

    Be part of a collaborative team that values excellence and innovation- Great career position giving you experience in all departments- Discounted stays in YHA Australia properties and many other benefits**Who we are**At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where...