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Guest Service Agent

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Salamander Bay, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Step into a key front-facing role at **Oaks Port Stephens Pacific Blue Resort**, where coastal relaxation meets professional service. We are currently seeking a **Full Time Guest Service Agent** to join our welcoming team and help create smooth, memorable stays for every guest.

As the first point of contact, you'll provide outstanding service from check-in to check-out, handling enquiries and issues with warmth, confidence, and professionalism.

**Key Responsibilities**:

- Greet guests on arrival with a warm, friendly, and professional manner.
- Manage check-in and check-out processes efficiently.
- Assist with bookings, room allocations, and special requests.
- Resolve guest concerns promptly and ensure follow-up where required.
- Provide local knowledge and recommendations for dining, attractions, and experiences.
- Maintain accurate records and process payments using property systems.

**Full-time hourly rate (excluding super)**:
**Monday - Friday**: $26.70
**Saturday**: $33.38
**Sunday**: $40.05
**Qualifications**
- Previous experience in a front office, guest service, or receptionist role (preferred).
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Strong attention to detail and accuracy in handling reservations and payments.
- A polished, professional appearance and demeanour.
- Availability to work across a rotating roster including weekends, early mornings, and evenings.
- Knowledge of hotel systems (e.g., Opera, RMS) is advantageous but not essential.

**Additional Information**
- ** Career Growth**: _Learning and development_ programs to boost your career.
- ** Exclusive Hotel Deals**: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- ** Global Perks**: _International accommodation discounts across our hotel brands_.
- ** Retail Rewards**: Cashback _and discounts_ at 400+ top retailers in AU/NZ.
- ** Experiences**: Discounted entertainment and activities.
- ** Banking and Insurance**: _Exclusive health insurance offers and workplace banking benefits_.
- ** Generous Leave**: Parental and birthday leave.
- ** Wellness Boost**: EAP and tailored wellness support.