Guest Service Agent

2 days ago

Coles Bay, Tasmania, Australia My NRMA Full time $60,000 - $80,000 per year
Company Description

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Freycinet Lodge is an eco-lodge that sits within the world famous Freycinet National Park – a stone's throw from the renowned Wineglass Bay on the picturesque East Coast of Tasmania. The Lodge consists of 70 rooms and a main lodge, thoughtfully constructed around a beautiful waterfront below The Hazards mountain range. Located approximately 2.5 hours from Hobart or Launceston, Freycinet Lodge neighbours the popular holiday town of Coles Bay.

Job Description
  • With your experience, create an impact on our guests in this hands-on and detail orientated role
  • Ensure our guests have a great experience and make holiday memories
  • Staff accommodation and meals package available

What you'll do:

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

  • Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
  • Answer phone and email enquires promptly and professionally
  • Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you'll bring:  

  • Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
  • A reputation for providing excellent customer service, engaging in great conversations with our guests
  •  A vibrant attitude with the ability to work effectively as part of a busy team
  • Certificate II in Hospitality (Operations) or equivalent experience
  • Problem solving skills including the ability to apply mathematical skills in a workplace context
  • Flexibility to work across other areas of the business if required
  • Valid Responsible Service of Alcohol Certificate 
  • Possess a Do Food Safely Certificate of completion

What's in it for you?

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

  • Guest Services Manager

    2 weeks ago

    Coles Bay, Tasmania, Australia Federal Hospitality Full time $70,000 - $120,000 per year

    About SaffireSaffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking...

  • Guest Experience Coordinator

    1 week ago

    Coles Bay, Tasmania, Australia beBeeExperience Full time $90,000 - $120,000

    Guest Experience CoordinatorAbout UsWe are a luxury resort nestled in the heart of Tasmania's stunning Freycinet National Park.Our guests enjoy unparalleled relaxation at our exquisite lodge, set against the breathtaking backdrop of Wineglass Bay.We stand out with our distinctive design and exceptional features, complemented by our bespoke approach to...

  • Luxury Guest Experience Expert

    1 week ago

    Coles Bay, Tasmania, Australia beBeeExperience Full time $80,000 - $120,000

    Job DescriptionThe Guest Services Manager plays a pivotal role in ensuring the seamless experience of our guests. This individual will be responsible for providing a warm welcome and personalized check-in, as well as managing the guest experience throughout their stay.">">Key Responsibilities:

  • Freycinet Accommodation Host

    1 week ago

    Coles Bay, Tasmania, Australia beBeeLuxury Full time $80,000 - $100,000

    About Saffire Freycinet National ParkThis luxury resort offers unparalleled relaxation in Australia, nestled in the heart of Tasmania's stunning national park. Our guests indulge in lavish accommodation and world-class services.We stand out with our distinctive design, exceptional features and bespoke approach to individually tailored experiences. Our suites...

  • Housekeeping Operations Manager

    2 weeks ago

    Coles Bay, Tasmania, Australia beBeeExcellence Full time $64,000 - $82,000

    As a key member of our team, the Housekeeping Operations Manager plays a vital role in ensuring the highest standards of cleanliness and guest satisfaction.Job Summary:The Housekeeping Operations Manager is responsible for overseeing daily housekeeping operations, planning and assigning tasks to ensure seamless execution. This includes supervising staff,...

  • Housekeeping Supervisor

    2 weeks ago

    Coles Bay, Tasmania, Australia Federal Hospitality Full time $104,000 - $130,878 per year

    This is an exciting opportunity for a passionate Housekeeping Supervisor to grow their career in our award winning luxury lodge, Saffire Freycinet, providing personalised immersive service and creating lifelong memories.About Saffire Freycinet:Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of...

  • Housekeeping Supervisor

    2 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    OverviewThis is an exciting opportunity for a passionate Housekeeping Supervisor to grow their career in our award winning luxury lodge, Saffire Freycinet, providing personalised immersive service and creating lifelong memories.About Saffire Freycinet:Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of...

  • Housekeeping Supervisor

    2 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    OverviewThis is an exciting opportunity for a passionate Housekeeping Supervisor to grow their career in our award winning luxury lodge, Saffire Freycinet, providing personalised immersive service and creating lifelong memories.About Saffire Freycinet:Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of...

  • Beauty Treatment Specialist

    2 weeks ago

    Coles Bay, Tasmania, Australia beBeeTherapist Full time $60,000 - $80,000

    Experience the ultimate relaxation in a breathtaking wilderness setting.As a Spa Therapist, you will be responsible for delivering exceptional spa treatments to our guests.Our ideal candidate possesses a Diploma in Beauty Therapy and has previous experience working in a luxury environment.Key skills include excellent communication skills, flexibility to work...

  • Spa Supervisor

    2 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    About Saffire Freycinet:Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia, boasting a lavish set of 20 suites. Our guests indulge in unparalleled relaxation at our...