Customer Dispute Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia Bebeeadvocate Full time

Resolving Customer Disputes with Excellence
You will be responsible for managing and resolving legally escalated customer complaints, focusing on matters arising under the Australian Consumer Law (ACL). This involves preparing formal submissions, gathering evidence, and representing Hyundai at consumer tribunal proceedings across various Australian jurisdictions.
Assess and manage customer complaints involving legal escalation, particularly those relating to ACL.
Provide clear, legally sound recommendations for resolution, balancing customer experience with company risk exposure.
Communicate directly with customers, their legal representatives, and other external stakeholders regarding disputed matters.
Draft formal correspondence and legal submissions articulating Hyundai's position in response to tribunal claims.
Represent Hyundai as an advocate in consumer tribunals, including attending proceedings, presenting arguments, and responding to tribunal inquiries.
Maintain accurate and up-to-date records of all active and resolved cases, including timelines, correspondence, and outcomes.
Requirements
To succeed in this role, you will need:
A Bachelor of Laws (LLB) or Juris Doctor (JD) from an accredited Australian university or equivalent.
An interest in litigation and ACL, with strong legal reasoning, advocacy skills, and the ability to communicate complex issues clearly and professionally.
Strong time management and prioritization skills, with experience managing competing priorities in collaboration with other internal/external stakeholders.
A high attention to detail with some exposure to legal research, drafting, or case preparation.
What We Offer
We take pride in creating an inclusive, energized, and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset. You will have opportunities to develop your career with a dynamic automotive brand.

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